Provide support to CNSNext Internet customers by troubleshooting and resolving their technical issues via phone, email, other electronic medium and in person. Position reports to CNSNext Technical Support/Customer Care Team Leader.
Provide excellent customer service in a variety of situations.
Provide prompt responses to technical support related emails, phone calls and office visits.
Excellent oral and written communication skills.
Ability to troubleshoot and resolve Internet connectivity issues on a wide variety of operating systems. Knowledge of MacIntosh operating systems a plus.
Ability to troubleshoot and correct problems with Microsoft Outlook, Outlook Express and other pop3 email programs.
Ability to communicate technical information to both technical and non-technical audiences for troubleshooting purposes.
Excellent telephone skills are essential for the completion of daily tasks.
Ability to work independently and remain calm in stressful situations.
Update and maintain customer records using company provided software.
Make service calls to customer?s home/business when required.
Assist other departments in resolving customer problem resolution.
Other duties as assigned.