IT Support Analyst

OVERVIEW:

Join our dynamic team as an IT Support Analyst, where you will play a pivotal role in installing, configuring, and supporting a diverse range of software, hardware, and networking equipment critical to achieving the Bank's business objectives. In this fast-paced environment, you will engage in project management, training, documentation development, support ticket troubleshooting and resolution, and network and security malignance, ensuring seamless IT experience for internal users and business units and bank customers. We are seeking a candidate with exceptional problem-solving skills, a passion for excellence, and the ability to thrive under pressure when encountering new challenges. Curiosity, adaptability, and a commitment to continuous improvement are qualities we value, as they contribute to our collaborative and innovative work culture.

RESPONSIBILITIES:

• Work with current IT personnel on various levels.

• Aid in installing, upgrading, and troubleshooting all computer hardware and software bank wide.

• Assisting in network administration tasks like configuring routers and switches.

• Assist in fulfilling all incoming service requests.

• Learn, maintain, and enhance performance of new and existing software applications across the organization. Prioritize, schedule, and administer installations, patches, and upgrades to software applications.

• Provide support for the testing of new and existing software applications under development or consideration for purchase.

• Resolve application and software issues within servers, databases, and client systems. Communicate with users and schedule corrective actions.

• Coordinate with department heads to assess departmental application training needs and objectives.

• Help with staff moves and software installations.

• Assist with Information Security, Disaster Recovery, and Vendor Management processes.

• Conducting research on IT best practices and presenting recommendations to the IT team.

• Suggest improvements to improve the efficiency throughout the IT Department.

• Performs other duties as assigned by management.

• Ability to work well independently and with a team to accomplish critical tasks.

JOB REQUIREMENTS

• Bachelor’s Degree or Associates Degree in the field of information systems and/or 2-4 years equivalent work experience.

• In-depth, hands-on knowledge of and experience with enterprise and desktop applications, the Windows 10 and 11 operating systems, and Office365 tenants.

• Familiarity with IP networking in LAN and WAN environments.

• Excellent written, oral, interpersonal, and presentational skills.

• Ability to conduct research into software as well as technical application issues and present ideas to users in audience appropriate language.

• Self-motivated and directed, good analytical and problem-solving abilities.

• Very strong customer service orientation.

• Experience working in a team-oriented, collaborative environment.

• Certifications in networking or cybersecurity are preferred.

PHYSICAL REQUIREMENTS

• Sitting for extended periods of time.

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.

• Lifting and transporting of 40 lb objects, such as computers and peripherals

• Must be capable of operating all types of office equipment.

EQUIPMENT USED

Computers, iOS devices, ATMs, VOIP phones, fax machine, scanners, copiers, printer, servers, switches and routers, wireless access points.

SUPERVISORY REQUIREMENTS: None

WORKING CONDITIONS

• Occasional travel between locations required.

• Occasional travel for training required.

• May require travel to other offices to provide assistance or attend meetings. Also, travel for seminars and training.

PROFESSIONAL DEVELOPMENT OPPORTUNITIES

As an IT Support Analyst at The Claxton Bank, you will have access to a wide range of professional development opportunities aimed at enhancing your skills and knowledge in the Information Technology field. You will receive mentorship and guidance from seasoned IT professionals who will support your learning journey and provide valuable insights into industry best practices. Additionally, you will have the chance to participate in training sessions, workshops, and seminars covering various IT topics, further expanding your technical expertise. Through hands-on involvement in IT projects, you will gain practical experience in network administration, hardware/software troubleshooting, information security protocols, and more. These experiences will not only strengthen your technical capabilities but also foster critical thinking, problem-solving, and collaboration skills essential for a successful career in IT. We are committed to nurturing your professional growth and providing a rewarding work experience that prepares you for future roles in the IT sector.

COMPANY CULTURE AND VALUES:

The Claxton Bank is committed to fulfilling the finance needs of our neighbors and supporting the communities we serve, is guided by the core values known as the "4 C's of TCB": collaboration, commitment, community, and character. We believe in fostering a culture where teamwork, dedication, community engagement, and integrity are paramount. We are seeking a candidate for the IT Intern position who embodies these values and demonstrates a strong commitment to contributing positively to our team and community. The ideal candidate will embrace collaboration, working effectively with our existing IT team and across departments to achieve common goals. They should exhibit a high level of commitment to their work, showing initiative, resilience, and a willingness to learn and grow. Furthermore, we value individuals who are actively engaged in their communities, as we believe in giving back and making a meaningful impact beyond the confines of our organization. Finally, we prioritize character, seeking candidates who uphold ethical standards, demonstrate honesty, and exhibit strong interpersonal skills in their interactions with colleagues, clients, and community members. If you share our values and are passionate about leveraging technology to support our mission, we invite you to join our team and make a difference in the lives of our neighbors and communities.

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The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

Job Type: Full-time

Pay: $21.63 - $26.44 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)

Ability to Commute:

• Claxton, GA 30417 (Required)

Ability to Relocate:

• Claxton, GA 30417: Relocate before starting work (Required)

Work Location: In person