The Cleveland Orchestra (TCO) is seeking an Administrative Assistant, who will be responsible for supporting and assisting both the VP, Orchestra & Production and the VP, Artistic Planning. Assistance is provided in a confidential, professional, and sensitive manner by interacting with staff, orchestra members, guest artists, and conductors; scheduling and organizing their calendars and events; and managing various internal and external correspondence and communications.
Responsibilities include the following:

• Manage correspondence and telephone inquiries, appropriately responding on behalf of the Orchestra and Artistic VP’s. Draft written responses or replies by phone or e-mail when necessary. Respond to regularly occurring requests for information.
• Establish, develop, maintain, and update filing system, both electronic and hard copy files and records. Retrieve information from files when needed.
• Prioritize issues that require the attention of the VP’s and develop and administer an effective follow-up system.
• Schedule all appointments and department meetings and maintain a workable calendar to facilitate good time management.
• Assist in formatting, executing and tracking musician and guest artist contracts while keeping files (digital and hard copy) up to date.
• Manage all travel arrangements (domestic & international) and expense reports.
• Process credit card statements with proper receipt management and account coding.
• Provide additional assistance to the Office of the CEO when needed, such as logistical support for staff meetings, including room reservation/set-up and catering, and preparation materials for Board of Trustee meetings.
• Provide back-up assistance to the President & CEO when needed.
• Assist with VIP ticket requests.
• Interact professionally with Orchestra Members, Guest Artists and Conductors; act as a resource for general information as needed.
• Keep apprised of major events and information to keep the Vice Presidents of Orchestra & Production and Artistic Planning informed of important issues.
• Work independently and/or within a team on special nonrecurring and ongoing projects
• Act as project manager for special projects which may include planning and coordinating multiple presentations, disseminating information, etc.
• Serve as the liaison between the Operations and Artistic Departments and the rest of the institution, readily available to answer questions and act as a source of information.

The successful candidate will meet the following qualifications:

• Minimum of 3 years of senior or C-level administrative experience
• Tech skills including advanced Microsoft Office Suite proficiency and knowledge of databases similar to Tessitura and ArtsVision
• Superior interpersonal and communication skills
• Outstanding organizational skills, attention to detail
• Ability to maintain professional demeanor and composure at all times, under stressful conditions.
• Ability to handle complex issues with minimal supervision.
• Demonstrated independent, mature judgment
• Ability to maintain confidentiality
• Ability to consistently maintain a professional image and demeanor
• Ability to successfully prioritize and manage multiple projects and deadlines
• Occasional travel to local and regional meetings and events
• Must be able to occasionally work evening and weekend hours

We offer a competitive salary, outstanding medical and dental plan benefits, 403(b) plan with employer match, generous time off, complimentary concert tickets, and the opportunity to work with a world-renowned Orchestra.