The Colonnade Hotel is a dynamic and sophisticated hotel located in Boston, MA. With nearly 50 years of providing thoughtful hospitality, The Colonnade is a family-owned, independent hotel and a landmark in the Back Bay neighborhood. The property features 285 guest rooms, including luxury suites, and offers a range of amenities, such as the city's only outdoor Roof Top Pool. Conveniently located near Newbury Street, Hynes Convention Center, and Boston's finest museums and iconic sites, The Colonnade Hotel is a member of Preferred Hotel’s LIFESTYLE Collection. Role Description

This is a full-time on-site role for a Front Office Supervisor. The Front Office Supervisor will be responsible for supervising daily operations, including receptionist duties, customer service, reservations, and ensuring effective communication within the team. The role requires strong supervisory skills and excellent communication abilities. The Front Office Supervisor will be based at The Colonnade Hotel in Boston, MA. Qualifications

• Supervisory Skills: Ability to effectively manage and lead a team
• Receptionist Duties: Experience in front desk operations, including check-in/check-out processes and guest services
• Customer Service: Strong customer service skills, including problem-solving and resolving guest concerns
• Reservations: Knowledge of reservation systems and experience in handling bookings
• Communication: Excellent verbal and written communication skills, with the ability to interact professionally with guests and team members
• Attention to Detail: Ability to multitask, prioritize tasks, and pay attention to detail in a fast-paced environment
• Organizational Skills: Strong organizational and time management skills
• Flexibility: Ability to adapt to changing situations and work shifts as needed
• Prior experience in hospitality industry or hotel operations is preferred