JOB SUMMARY: The Executive Director, Operations – Eastern Wisconsin/ UP Michigan is a strategic leader ultimately responsible for achieving the organizational objectives of the operational unit within The Community Blood Center (CBC) (a division of Midwest Blood Centers, Inc (MBC)). This includes collaborating with executive-level management in the development, oversight and expansion of donor recruitment, blood collections, manufacturing and hospital services activities in the assigned area. Accountable for ensuring operations are compliant with all applicable regulations, standards and organizational policies. Responsible for creating an engaged, collaborative and productive culture while ensuring blood donors, blood drive sponsors, hospital and blood center customers receive exceptional service. Works collaboratively with the leadership team.

At The Community Blood Center, we lead our teams while keeping our mission, vision, and values at the forefront of all that we do. As a leader, you will inspire, train and collaborate with those in your department accordingly in addition to focusing on the organization’s strategic goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):

• Develop, implement and monitor day-to-day operational systems and processes in the areas of field donor recruitment, blood donor collections, manufacturing and hospital services.

• Participates in strategic and annual planning of the organization to develop and implement plans to create and achieve the future success of the organization. Sets regional and department priorities and goals aimed at achieving organizational objectives.

• Responsible for providing the processes, infrastructure, staff and training to ensure exceptional, skillful and knowledgeable services are provided to all stakeholders.

• Responsible for accomplishment of key department and organizational objectives including budgetary, compliance, service, productivity and growth goals.

• Effectively initiates, implements and manages change within the organization.

• Builds and maintains relationships with external partners, business and community representatives, customers and internal stakeholders to advance the objectives of the organization.

• Inspires and motivates leaders to create and foster highly engaged staff where growth, development, two-way communication and training are promoted.

• Establish and maintain a collaborative, compliant and safe working environment. Oversight consists of allocation of resources, monitoring and coaching performance.

• Foster effective communication and collaboration within areas of oversight and with others within the organization.

• Prepare annual budget for area of oversight and monitor regularly. Develop plans to maintain or adjust operations as needed based on financial forecasting.

• Comply with all policies and procedures as outlined in the Employee Handbook, SOPs or directives. Maintains current level of job-related skills by attending in-services and training sessions and reading publications.

JOB QUALIFICATION REQUIREMENTS:

Education:

• Bachelor’s degree required. Advanced degree desired. Relevant equivalent experience acceptable.

Experience:

• 15 years operational management experience required, ideally with increasing levels of responsibility.

Skills:

• Successful experience developing and implementing strategy
• Excellent leadership, staff development and team building skills
• Experience effectively leading through others
• Collaborative
• Familiar working within a highly regulated environment
• Ability to multi-task, prioritize and manage time effectively
• Ability to think independently and solve complex problems
• Excellent organizational, oral and written communication skills.
• Exceptional customer service skills.
• Skilled in operational performance monitoring
• High level of data analysis skills
• Budget preparation and monitoring skills
• Able to effectively work in a fast-paced environment
• Working knowledge of Microsoft Office applications
• Must be available to travel within areas of responsibility
• Previous blood center experience preferred

BENEFITS AND PERKS:

Joining our team comes with a range of benefits and perks, including but not limited to:

• Health, vision, and dental insurance coverage
• Health Savings Account (HSA)
• Paid Volunteer Time Off
• Paid time off for holidays and sick leave
• 403(b) retirement savings plan with matching contributions
• Employee Assistance Program
• Discounted YMCA Membership
• Disability and life insurance coverage
• Employee referral bonuses
• Regular employee forums and committees to ensure everyone's voice is heard.

ABOUT US:

The Community Blood Center is dedicated to serving our community by ensuring a stable blood supply for those in need.

The Community Blood Center

4406 W. Spencer St.

Appleton, WI 54914

www.communityblood.org

www.facebook.com/cbloodcenter

The Community Blood Center is an EEO/AA/M/F/Vet/Disability Employer