COMPANY OVERVIEW

Archway Communities is a nonprofit housing organization based in Colorado. We are a trusted industry leader dedicated to building and managing communities where people can afford to live and pursue their goals. Archway addresses the systemic inequity at the root of the housing crisis by developing affordable housing, supporting residents with services and working with our donors and partners to influence change in our communities. Learn more at www.archwaycommunities.org.

POSITION SUMMARY

Responsible for assisting the Property Manager with the day to day on the site operations of apartment buildings under the Archway Housing & Services, Inc. Responsible for quality services to the residents and efficient operation of the buildings physically, economically, and socially. The properties managed have the same regulatory requirements and challenging resident populations.

ESSENTIAL FUNCTIONS

The Assistant Property Manager supports and assists with day-to-day operations of our adorable housing community.

A. Operational Management of Properties

I. Objective: Contribute to the efficiency of our business by providing day-to-day execution of property-level operational tasks.

II. Why this matters: Archway seeks to provide safe and affordable housing for its residents. This requires daily effort to maintain.

III. Key Results:

• Occupancy - Ensure that residential units are kept occupied – Target: 98% Occupancy
• Reduce Turnover – maintaining long-term tenants is better than needing to find new ones – Target: 24 months average tenancy
• Unit Turns – When a vacancy does occur, the unit should be ready to lease to a new tenant in a timely fashion – Target: 5 Days
• Leasing – We should make every effort to fill a vacant unit as quickly as possible – Target: Average Days-to-Lease: 21 days

B. Financial Management of Properties

I. Objective: Provide financial oversight and control of properties.

II. Why this matters: Long-term success of a property requires economic stability. Economic stability

requires constant attention.

III. Key Results:

• Review - Collaborate with Accounting and Finance on monthly Financial Reviews – Target: Monthly
• Rental Income – Operate the property within established budget – Target: Budgeted Income
• Rent Receivables – Collect outstanding rent due in a timely manner – Target: Rent receivables < 5% of monthly rental income budget
• Operational Expense – Operate the property within established budget – Target: Budgeted Operating Expense
• Capital Expense – Execute assigned capital improvements according to budget – Target: Budgeted Capital Expense

C. Customer Service

I. Objective: Provide good customer service to our resident population.

II. Why this matters: Our residents are our customers and providing good customer service goes a long way to maintain long-term residency and ensure stable communities.

III. Key Results:

• Survey - Execute semi-annual Customer Satisfaction Surveys – Target: 90% satisfaction
• Work Orders – Follow-up on work orders assigned to maintenance staff to ensure that they are resolved timely – Target: 5 days to resolve
• Wait List Management – Maintain and communicate with individuals on the WaitList for our properties – Target: Quarterly communications

D. Compliance

I. Objective: Maintain resident records according to applicable compliance regulations and Archway standards.

II. Why this matters: Archway is legally responsible for operating according to compliance regulations and maintaining proper records of such.

III. Key Results:

• Certification – Certify resident’s documentation at move-in – Target: 100% Compliance
• Recertification – Recertify resident documentation annually as required – Target: 100% Compliance
• Training – Obtain and maintain an adequate level of understanding of compliance regulation – Target: minimum 1 annual certification training

E. Other Duties as Assigned

I. Objective: Other duties may be assigned consistent with the benefit of the property or the organization.

QUALIFICATIONS

A. Education: High School Diploma or equivalent required. Training in property or real estate management a plus.

B. Experience:

• One or more years of managerial or administrative experience, professional training may substitute for experience. Previous property management experience is a plus.
• Knowledge of Project Based Section 8, LIHTC, and/or other affordable housing programs
• Knowledge of Fair Housing laws
• Experience with ResMan or similar property management software program a plus
• Ability to meet deadlines and work independently with minimal supervision

C. Personal Characteristics:

• Excellent organizational skills
• Exceptional internal and external communication skills
• Positive attitude and approach to work
• Bilingual Spanish is a plus

WORK ENVIRONMENT AND PHYSICAL DEMANDS

I. Ability to efficiently perform job responsibilities with minimal supervision.

II. Ability to speak concisely and effectively communicate.

III. Follow Archway's COVID protocols.

IV. Ability to regularly tour and inspect the property grounds and units.

COMPENSATION

The pay range for this role begins at $20.00 per year and goes to $24.00 per hour depending on experience and skill sets.

Archway is proud to offer:

• Archway provides Health and Dental insurance with the company covering up to 80% of cost depending on selected plan
• Fully paid Vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
• 401k retirement plan with a 3% non-elective contribution of the employee’s eligible annual pay
• 13 paid holidays per year including 3 floating holidays
• Paid sick and vacation leave, parental leave