POSITION TITLE: Assistant Manager-Inventory

DEPARTMENT: Cannabis Dispensary

REPORTS TO: General Manager

FLSA STATUS: Nonexempt

Wage Range:5 $27.92 – 32.11 per hour

Review Date: July 23, 2024

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered for hiring, please note this on your cover letter and/or resume***

Position Summary

Under direct supervision of the General Manager, the Assistant Manager-Inventory is responsible for ensuring effective operations of the dispensary by overseeing and directing day-to-day operations. Assistant Manager specializes in implementing and maintaining effective inventory management and maintaining a thorough understanding of the Dispensary’s compliance policies, intake process, and retail procedures. Trains employees on inventory processes and policies and supports and covers retail sales as needed. Honors and represents the mission, vision, values of the Cowlitz Indian Tribe and Q’anápsu Cannabis Dispensary.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered for hiring, please note this on your cover letter and/or resume***

Essential Duties & Responsibilities

• Works with cross-divisional teams to help build consensus on strategic objectives, goals, and operational plans.
• Supports General Manager in implementing store programs by working directly with the store’s team to execute action plans that meet operational and organizational objective
• Fosters a work environment that is cohesive and represents the mission, values, and brand guidelines.
• Promotes a culture of teamwork, provides clear direction, and establishes candid priorities.
• Maintains a flexible and open schedule in order to be available to meet the demands of the store; supports staff by covering lunches, breaks, and absences.
• Cultivates a team environment to ensure exceptional customer service.
• Trains team in developing product and business knowledge, including how to educate customers on different types of cannabis-related products, effects, and safe usage, and determining suitable cannabis products based on the customers’ needs, preferences, budget, and personal reactions to different strains of cannabis; ensures product knowledge data is accurate and current.
• Presents recommendations to General Manager on how to improve business performance.
• Ensures compliance with established health, security, and safety regulations.
• Maintains current knowledge for all dispensary products and stays abreast of developments in cannabis laws, industry trends and products.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
• Monitors customer satisfaction and quality assurance; reports problems, accidents, unsafe conditions, or equipment trouble to General Manager.
• Improves staff effectiveness by tracking employee performance and assisting General Manager with feedback, coaching, and performance appraisals; recommends training for staff to General Manager.
• Oversees all product intake and processing, ensuring accurate tracking per policies and accounting protocols.
• Masters and maintains ability to operate POS system and its reporting function, execute sales, make product suggestions, and coach staff in such tasks.
• Ensures compliance with handing, storing, selling, and tracking of products.
• Implements and maintains effective inventory organization ensuring a “best practice” approach to inventory control.
• Adheres to FIFO standards and always ensures product quality.
• Conducts regular audits and adjusts discrepancies as appropriate; verifies accuracy of inventory counts, compliance, and quality checks during intake.
• Develops reporting process to ensure optimal inventory storage and control; implements processes to reduce costs; manages inventory calendar.
• Reviews reconciliation requests and responds appropriately.
• Facilitates and tracks vendor returns.
• Stores and updates Vendor Intake Forms, tracking data and reporting monthly.
• Maintains “back of house” areas including intake room, product vault, and storage.
• Manages and documents product waste; communicates loss with vendors; and escalates concerns to General Manager.
• Monitors industry and product trends, recommending discontinuance of products as appropriate.
• Drives merchandise strategy, including promotions and pricing, through review of inventory levels.
• Forecasts to minimize shortages.
• Manages sample process and distribution.
• Ensures identification and legal age is verified for all customers by all staff.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of traditional forms of government and tribal customs and traditions.
• Knowledge of cannabis products and strains, medicinal benefits, methods of consumption, and effects of products.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Skill in treating internal and external customers with tact, courtesy, and respect.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
• Skill in supervising, training, developing, and evaluating staff.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Ability to provide and role model excellent customer service; to lead people and teams; and to educate staff on how their actions affect the customer and the bottom line.
• Ability to change focus quickly.
• Ability to maintain a customer-first mindset.
• Ability to adapt to new rules, regulations, products, systems, and team members.
• Ability to maintain confidentiality.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds; ability to present a professional, positive demeanor with customers and staff.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to handle multiple tasks and meet deadlines.
• Ability to exercise independent judgment.
• Ability to be reliable, prompt, and honest.

Minimum Qualifications

• High School Diploma/GED.
• One year of experience managing cannabis inventory.
• Two years of experience in customer-facing supervision or training role.
• Experience working with inventory, store audits, and correcting discrepancies.
• Must be 21 years of age or older.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered for hiring, please note this on your cover letter and/or resume***

Tribal preference in accordance with Cowlitz Indian Tribe Code and Q’anápsu Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to Q’anápsu’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

Background Investigation Requirements

• Pre-employment drug screen (cannabis is excluded).
• Reference checks, education, and employment verification.
• State, and/or tribal criminal history checks.

Physical Demands

While performing the duties of this job, the employee regularly is required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to lift up to 50lbs. Specific vision abilities required by this job include clarity of vision at close distances.

Work Environment

Work is generally performed indoors in a retail setting, under artificial lighting, where employees may have frequent contact with the public. Exposure to dust, fumes, chemicals, airborne particles, and secondhand smoke. Employee is required to stand for eight or more hours. Extended work hours including evenings, holidays and weekends is required. Tight time constraints and multiple demands are common.