The Cranberry LLC
2700 Cranberry Square Morgantown, West Virginia

26508

TITLE: Housekeeper REPORTS TO: Executive Housekeeper

FSLA STATUS: DEPARTMENT: Housekeeping

PREPARED BY: DATE:

I. SUMMARY STATEMENT
II. The housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.

III. ORGANIZATION
No direct reports

% of Time
III. PRIMARY DUTIES AND ACCOUNTABILITIES

Cleaning Responsibilities 90%

 Change and replace all bed linens and towels. (Essential)

 Sanitize and clean all restrooms.

 Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.

 Vacuum/mop all floors.

 Restock all room amenities.

 Assure all rooms are set up to company standards.

 Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

Guest Service Ongoing
 Offers guests assistance whenever possible.

 Responsible for resolving escalated customer relations issues.

 Answers inquiries pertaining to hotel policies and services.

 Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

 Responsible for positively representing and promoting the property.

 Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned 20%

 Completes daily housekeeping report

 Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.

 Reports any maintenance, security, or safety issues to the appropriate staff.

IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

 High School Diploma, GED, or equivalent years of relevant work experience required.

 Previous housekeeping experience highly preferred.

 Ability to efficiently work under time constraints.

 Superior customer service skills.

 Ability to work with cleaning chemicals.

 Must be able to lift, push, and pull 25-50 pounds frequently.

 Able to work a flexible schedule.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Health insurance

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Required)

Work Location: In person