77 Service Desk Analyst Jobs in New York, NY
The Custom Group of Companies is Hiring a Service Desk Analyst Near New York, NY
Service Desk Analyst
Contract role (approved until 5/2025 – can be extended or converted perm)
NYC (10022)- 100% onsite
Rate: $40/hr W2
Primary Purpose of Position:
Support the computing needs of all desktop and laptop users in the New York office.
Essential Functions:
End User Support
- Install and support the use of peripherals and desktop software including, but not limited to, Microsoft Office, Adobe and other applications.
- Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate.
- Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate.
- Diagnose hardware problems. Perform and/or coordinate the repair of hardware.
- Install new laptops, desktops, printers, personal device assistants and other peripherals. Maintain and enforce hardware policies and standards.
- Support the use of operating systems and software applications including, but not limited to, Windows 7, Windows 10, Office 2016 Professional, VMWare View, and Adobe applications. Maintain and enforce software policies and standards.
- Interact with the Application Development and Network Services teams to resolve issues with network-based services.
- Setup and maintain user accounts in Active Directory. Support the use of Windows Group Policies and Active Directory Organization Units (OUs). Maintain and enforce security policies and directory standards.
- Maintain the inventory of hardware and software.
- Manage and maintain standard desktop images and installations.
- Support the use of audio-visual equipment in conference rooms.
Operations Support
- Manage printer maintenance.
Internal Operations
- Conduct one-on-one instruction.
- Maintain documentation in accordance with policies and control requirements.
- Conduct research on new technologies or products.
- Recommend purchases based on an assessment of user requirements.
Requirements and Qualifications:
- A high school diploma or equivalent educational certification required. A BA/BS preferred.
- A minimum of 1 year service desk support experience in a Microsoft environment.
- Strong working knowledge of Windows 10 and the suite of Microsoft Office products and One Drive
- Possess working knowledge of remote control support applications, such as Microsoft System Management System (SMS), Skype screen-share and Remote Desktop Protocol (RDP). Understand basic networking concepts and the operation of switches, routers and hubs.
- Proven ability to provide telephone-based and in-person support for troubleshooting and resolving technical issues.
- Excellent verbal and written communications skills. Proven ability to interact with all levels of employees.
- Ability to demonstrate multi-task management skills.
- Demonstrated commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a willingness to embrace change.
- Demonstrated ability to work proactively, independently, and as part of a team is essential.
- Be detail-oriented and methodical in solving problems and managing multiple projects.
Job Summary
Full Time
$60k-73k (estimate)
09/01/2024
09/20/2024
customgroupofcompanies.com
NEW YORK, NY
50 - 100
1986
DIANE MCGAW
<$5M
Business Services
Related Companies
About The Custom Group of Companies
For over 30 years, The Custom Group of Companies has been a leader in the recruitment industry, providing temporary/consulting, direct hire, and executive search services throughout New York. The Custom Group of Companies provides creative, custom solutions to several industry groups, with a specialty in Office Support, Creative, Healthcare, Human Resources, Legal, Marketing, and Technology and Accounting and Finance As New Yorks most trusted and highly regarded employment firm, The Custom Group of Companys highest priority is developing long term relationships with dynamic companies, understa...nding their strategic goals, and delivering custom staffing solutions. The Custom Group is equally as committed to career candidates by working on their behalf to find them the best position for their career trajectory. The Custom Group of Companies is a Certified Women- Owned Business Enterprise.
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The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
