17 Concierge Jobs in Charleston, SC
The Dewberry Charleston is Hiring a Concierge Near Charleston, SC
About The DewberryAs a 2022 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.
Benefits Of Joining The Dewberry Team
- Competitive Pay
- Advancement & Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
- 401K with Company Match
- Education Reimbursement
- Free Downtown Parking
- Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates
DEPARTMENT: Front Office
REPORTS TO: Chief Concierge
SummaryThe Concierge holds the keys to our cherished Charleston. The Concierge department ensures the highest level of personalized, friendly, and outstanding guest service that exceeds expectations. To be successful in this role, he or she must encompass a willingness to serve and consistently demonstrate The Dewberry’s service standards.
Essential FunctionsMajor areas of responsibility include, but are not limited to:
- Welcome guests in a warm and enthusiastic manner, always using the guest’s name.
- Provide detailed advice and recommendations to guests regarding the hotel and the Charleston area.
- Stay current on local events, attractions, and happenings in Charleston.
- Promote hotel outlets, including the restaurant, bars, the Dewberry Spa, and the Dewberry House Cars to all guests.
- Make restaurant and tour reservations upon request.
- Anticipate guest requirements and requests in order to satisfy them efficiently and promptly.
- Research and coordinate arrangements for guests’ special requests.
- Respond to guest requests in under 24 hours, and always follow up to ensure satisfaction.
- Correspond with guests in person, over the phone, and via email in a professional, clear, and concise manner.
- Monitor guest requests through the hotel’s work order system, “ALICE,” and ensure completion.
- Work closely with the hotel’s Guest Services team to schedule and arrange Dewberry transportation services.
- Develop and maintain positive working relationships with others to help reach common goals.
- Oversee Dewberry Bikes Program.
- High school diploma/GED required.
- One year of hotel/hospitality operations experience.
- 1 years of customer service experience.
- Excellent verbal and written communication.
- Excellent organizational and time management skills.
- Ability to handle difficult customers and utilize exceptional guest recovery skills to ensure guest satisfaction.
- Excellent data entry and computer skills, with a strong knowledge of Microsoft Office.
- Ability to work positively in a team environment.
- Availability to work weekends, nights, and/or holidays as business levels require.
- Ability to lift, pull, and carry up to 50 lbs.
- Ability to walk and stand for extended periods.
- Ability to bend, stoop, or kneel to access files.
Job Summary
Full Time
Accommodations
$30k-39k (estimate)
03/12/2023
07/18/2024
thedewberrycharleston.com
CHARLESTON, SC
100 - 200
Private
JOHN DEWBERRY
$10M - $50M
Accommodations
Related Companies
The job skills required for Concierge include Customer Service, Microsoft Office, Guest Service, Written Communication, Time Management, Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Concierge positions, which can be used as a reference in future career path planning. As a Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge. You can explore the career advancement for a Concierge below and select your interested title to get hiring information.
If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Concierge job description and responsibilities
The role of personal concierge comprises various tasks like paying household bills, housekeeping, organizing events, making reservations at the hotels and restaurants, moving stuff through relocation, etc.
02/06/2022: Huntington, WV
Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.
01/03/2022: Dayton, OH
A concierge acts as a local expert for guests at hotels.
02/08/2022: Monroe, LA
Concierges provide excellent customer service to all hotel guests throughout their stay.
03/01/2022: Amarillo, TX
Concierges use customer service skills to anticipate and meet guests’ needs.
01/18/2022: South Bend, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Concierge jobs
Concierge should reflect a familiarity with how businesses operate.
02/18/2022: Santa Cruz, CA
Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.
01/10/2022: Saint Petersburg, FL
A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.
02/02/2022: Stamford, CT
A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.
12/12/2021: Detroit, MI
A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.
12/15/2021: Brownsville, TX
Step 3: View the best colleges and universities for Concierge.
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