At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Rides Maintenance Foreman who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Rides Maintenance Foreman checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Rides Maintenance Foreman is responsible for preventive and corrective maintenance for all designated rides and providing day to day leadership to rides maintenance technicians. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Ensures the safety of all amusement rides and attractions.
• Ensure all work conforms to all applicable rules, regulations and codes
• Review and respond to tasks in the Work Order System
• Implement and monitor compliance with the Dollywood Company Safety Program and procedures
• Ensure training of new and returning hosts, resulting in understanding and compliance to host safety responsibilities and the Dollywood Company Safety Program
• Timely assessment and response to issues relating to employee morale
• Recognize and resolve conflicts in a timely manner
• Ensure a positive working relationship with our customers (the park operating teams), other support teams and Guests
• Monitor operations and resolve problems as Rides Maintenance person in charge.
• Encourages and promotes teamwork
• Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions, including but not limited to troubleshooting and repair of mechanical systems, animation and special effects.
• Inspections include testing, verification and/or calibration of applicable mechanical systems.
• Respond to downtime, repair and ride recovery issues.
• Input in logbooks: completion of inspections, corrective action and/or repairs made, and lists applicable parts used.
• Support Ride Maintenance Technicians I, II and III on modifications to ride vehicles or show equipment.
• Keep all records up to date and current in an accessible, organized fashion. (i.e. logbooks, inspection forms, etc.)
• Ensure that the ride is clean and visually in compliance with manufacturer’s specifications, Guest and Dollywood Company expectations.
• Direct the day-to-day actions of Ride Maintenance Technicians I, II and III.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age.
• High School Diploma or equivalent is required.
• Associate’s degree (AA) or equivalent from two-year College or technical school is preferred but not required.
• Five (5) or more years combined educational and work experience in troubleshooting and repair of complex electro-mechanical systems as well as hydraulic and pneumatic systems is preferred.
• 5 years’ experience as a Ride Maintenance Technician in the Theme Park Industry preferred.
• A certificate in National Association of Amusement Ride Safety Officials (NAARSO) or an
Amusement Industry Manufacturers and Suppliers International (AIMS) preferred.
• Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment
• Valid driver’s license and proof of auto liability insurance for use of company vehicles.
• Ability to read/write, comprehend instructions and communicate in English.
• Must successfully complete pre-employment drug test and background check.
• Must successfully pass the Ride Maintenance Technician III test.

Knowledge, Skills, and Abilities

• Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must function independently with limited supervision and guidance
• Ability to hear, see and speak.
• Ability to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Ability to sit and/or stand for long/short periods.
• Must be clean shaven to be able to use respirator.
• Ability to get along with other employees to work out problems and resolve conflicts.
• Ability to comprehend instructions and retain information.
• Ability to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Ability to thrive in a fast-paced, dynamic environment.
• Ability to be flexible to handle frequent changes in priorities.
• Ability to thrive in a year-round outdoor environment, with temperatures from 0 to 120 degrees.
• Ability to analyze and remember information.
• Ability to perform other duties as assigned.
• Ability to compute rate, ratio, and percentage and to draw and interpret spreadsheets. Ability to apply concepts of basic algebra and geometry.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to use hydraulic/pneumatic schematics and mechanical blueprints during routine maintenance/troubleshooting.
• Ability to understand machine prints with dimensions and tolerances as well as read and understand mechanical assembles and associated terminology.
• Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of the Metric system in weight measurement, volume, and distance.
• Ability to work in approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing, stooping, kneeling, and crouching. Tasks may also involve the lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (up to 50 pounds) and occasionally heavier weight (up to 100 pounds).
• Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights up to and in excess of 150ft., crawling and working in confined spaces.
• While performing the duties of this job, the individual may be regularly expected to work near moving mechanical parts Risk of electrical shock; and/or vibration.
• Ability to use hand tools and power tools such as electric drill, drill press, side grinder, porta-band, reciprocating saw, electric hoist, chain saw, band saw, jig saw, torque wrench, and impact wrench.
• Must possess strong safety sensitivity and ability to work with many different types of mechanical devises
• Consistent attendance is a job requirement.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.