What are the responsibilities and job description for the Help Desk Analyst position at The Evolvers Group?
Job Details
Job Description:
We are seeking a Help Desk Analyst to work at a single point of contact help desk using GroupLink s everything Helpdesk application.
Required Experience (2 years):
- Experience working at a single point of contact help desk.
- Experience using GroupLink s everything Helpdesk application.
- Experience with Jira's Service Management applications.
- Experience demonstrating strong customer service skills and telephone etiquette.
- Experience demonstrating good team-oriented interpersonal skill; organizational skills; analytical and problem-solving skills; and oral and written communications skills (technical and non-technical).
- Experience and strong understanding of the ACD system and trouble ticket process.
Thank you for your time and I look forward to receiving your reply today.
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