Position Summary:

The Program Manager works closely with the Program Director to resolve complex issues and execute the strategies and plans developed by the Program Director. The Program Manager is responsible for specifying, implementing, and continuously improving robust and efficient business processes that will provide excellent customer service and deliver positive outcomes. The Program Manager is responsible for the total oversight and management of Fedcap's Career MAP program. The Program Manager ensures that all contractual goals are met or exceeded and provides direct supervision to supervisors and staff.

Career MAP Program Overview

The District of Columbia (District) Career Mobility Action Plan (Career MAP) is a groundbreaking program designed to remove barriers that families confront as they pursue employment that can sustain their families. The program will provide resources directly to families who have experienced homelessness, are committed to pursuing a career, and are at risk of losing cash, food, health care, childcare, and housing benefits more quickly than their income can cover these lost resources (also known as 'benefits cliffs').

Career MAP takes a holistic, two-generational approach to supporting families. As Ascend at the Aspen Institute models, a two-generational approach includes the foundational components of family well-being: career pathways, child development, financial assets, health and wellbeing, and social capital. Most importantly, Career MAP recognizes families as drivers of their own success and the program will tailor service connections to meet the needs of individual participants. Career MAP | dhs (dc.gov)

Essential Job Functions:

• Provide total oversight and management to Navigation (case management and resource coordination), and Skill Development (work readiness, hard skills training) departments.
• Ensure each department meets monthly/quarterly/yearly contractual goals; develop continuous process improvement plan and/or corrective action plans to reflect necessary contractual goal achievement progression.
• Develops and implements operational systems and procedures for participant flow, outcomes tracking, program evaluation, use of space, supplies, etc.
• Oversees the skill development department, including Instructors, and develops various workforce development curriculum and trainings. Ensures proctored exams through Certiport, AHLEI, and other credentialing bodies are administered successfully.
• Oversees Navigation department, including robust case coaching, peer groups, and resource connection, ensuring services go beyond traditional case management
• Partners with internal and external stakeholders and partners to leverage services through direct referral and on-site presentations.
• Monitors program outcomes, progress towards goals, and department specific outcomes; conducts program and department evaluation.
• Develops program materials and reports for senior leadership and program funders.
• Motivate staff, establish, and maintain a high energy, highly accountable, team approach to getting site work completed in a timely manner and in an atmosphere that is stimulating and allows for continued growth and development.
• Manage the design and implementation of staff training to improve program performance and operational efficiencies.
• Develop and maintain a sufficient Circle of Support network of external Providers (including Secondary Service Providers, District Agency Providers, Employers, Schools, and Community Providers) to ensure participants have the resources to make meaningful progress toward employment.
• Ensure that staff and program components deliver quality services to facility participants in accordance with overall program objectives through regular supervisions, meetings, trainings, and other coaching methods.
• Responsible for ensuring staff is conducting outreach to referred participants, engaging participants in Provider activities, and re-engaging those participants who start to participate and subsequently disengage.
• Audit service plans, case notes, workshop facilitation and other staff work to ensure services and documentation of services are supporting Customers to overcome barriers to program engagement and participation, and that goals are being achieved.
• Observe all policies and procedures and attend all required training and certifications as scheduled.
• Diligently verify and report all aspects of participants milestone achievements to DHS through structured reports as well as collection of success stories.
• Represents the agency and program to senior leadership, program funders, and community partners.
• Conduct staff evaluations and provides staff development.
• Be knowledgeable about and abide by Fedcap policies and procedures, including accurate and timely updating and submission of all spreadsheets, reports, and paperwork.
• Performs other related duties/projects as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

• Bachelor's Degree in Nonprofit Management, Social Work, Psychology, Education, or a related field required.
• Minimum five years management experience working with the economically disadvantaged, homeless, welfare recipients and other disadvantaged populations, at least three in a supervisory role.
• Experience in meeting contractual goals and performance milestones.
• Experience in developing and implementing workforce development and/or educational initiatives.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer