The FNB Community Bank

Job Description

POSITION: FULL-TIME TELLER

REPORTS TO: BRANCH MANAGER

POSITION TYPE: Non-Exempt

The FNB Community Bank, Vandalia, IL

The FNB Community Bank is the only locally owned community bank in Bond, Fayette and Marion
Counties. Established in 1865, we currently have 7 locations in the following communities: Vandalia,
Patoka, Ramsey, Greenville, & Mulberry Grove. We have a Full-Time Teller position available at our main office located in Vandalia.

SUMMARY/OBJECTIVE
The TELLER is a position that effectively welcomes customers and performs various duties related to the processing of customer transactions.

ESSENTIAL FUNCTIONS

● Be customer service driven and respond to all customer requests with tact, diplomacy, and a sense of urgency

● Serve customers at a teller window by processing a variety of transactions using own judgment within narrow limits

● Balance cash drawer daily with a high degree of accuracy and within the guidelines set forth in the Teller Balancing Policy

● Answer and direct phone calls

● Maintain proficiency on current software and required online sites

● Can explain bank services and account types to customers

● Able to keep an organized and clean work area

● Review and comply with all state and federal regulations and FNB policies and procedures

● Represent the bank in a manner that maintains and expands positive relations with customers, potential customers and coworkers

● Display a professional image through appearance and behavior

● Maintain the highest level of confidentiality

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Work will occasionally be done outside in all weather conditions.

WORK REQUIREMENTS

● High-quality customer service skills

● Excellent interpersonal skills

● Detail oriented

● Solid communication skills which include verbal, written, and listening skills

● Desire to expand product knowledge and procedural skills

● Ability to read and comprehend legal and regulatory material related to the job area

PHYSICAL DEMANDS

● Language Skills:

○ Ability to read, analyze, and interpret business and professional documents.

○ Proficient in writing reports, business correspondence, and procedure manuals.

○ Capable of effectively presenting information to various stakeholders.

● Mathematical Skills:

○ Work with mathematical concepts such as probability, statistical inference, and geometry.

○ Apply mathematical concepts to practical situations using fractions, percentages, ratios, and proportions.

● Reasoning Ability:

○ Solve practical problems with limited standardization.

○ Interpret various forms of instructions, whether written, oral, or diagrammatic.

● Other Skills and Abilities:

○ Operate office equipment including telephones, copiers, fax machines, PCs, and printers.

○ Advanced proficiency in computer applications is required.

REQUIRED EDUCATION AND EXPERIENCE

● High school education with additional training preferred

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• No experience needed

Physical setting:

• Office

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Banking: 1 year (Preferred)
• Cash handling: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person