The Dispatcher is primarily responsible for overseeing donation requests received at the dispatch office and scheduling and routing all donation trucks for pickups and deliveries.

The Dispatcher must hold to the mission, vision, and core values of The Foundry. The Dispatcher must be willing to sign The Foundry’s Statement of Faith. The Dispatcher reports directly to the Assistant Manager of the offsite warehouse and is responsible for upholding the policies the Board of Directors set forth. The responsibilities of the Dispatcher include but are not limited to, the duties defined in this responsibility description.

Dispatch Office:

• Answer all incoming calls and emails from potential donors.

• Schedule and dispatch drivers for pick-ups and deliveries based on donor requests and immediate ministry needs.
• Relay information to and from drivers, thrift store warehouse, and Enterprises’ management.
• Assists the Assistant Manager, Offsite Warehouse, in communicating between departments to ensure that we meet the needs of the customers, donors, and staff.
• Maintain call logs and complete reports.
• Promptly and accurately communicate using telephones, text messaging, email, and direct messenger.
• Coordinate with the Director of Enterprises and Assistant Offsite Warehouse Manager to resolve problems and manage conflicts effectively.

Employment Readiness:

• Provide workforce training to participants assigned to the Dispatch office in soft skills and technical skills as applicable.
• Follow program guidelines regarding interactions with and oversight of program participants assigned to the warehouse.
• Treat each program participant with dignity and professionalism.
• Communicate issues and concerns regarding program participants to management.
• Maintain program participant confidentiality at all times.

Qualifications and Education Requirements

Education : High School Diploma, High School Equivalency Certificate, or GED

Experience: Customer service and dispatch experience preferred

Requirements:

• Able to use a computer/tablet to perform job duties.
• Knowledge of safe lifting/carrying guidelines and other basic safety protocols.
• Must be able to work required overtime as assigned by Assistant Manager, Offsite Warehouse, including but not limited to evening shifts and special events.
• You must be able to work in a warehouse environment, including exposure to dust and fluctuating temperatures.
• You must express yourself verbally and accurately, loudly, or quickly convey verbal instructions.
• You must hear and understand speech in person, via telephone or other devices, and recognize work-associated sounds such as vehicle horns or emergency sirens.
• Organization and time management skills.
• Strong interpersonal skills.
• Proven ability to resolve issues calmly and efficiently.
• Comfortable presenting information in person or via various communication channels (telephone, email, social media).
• Servant leader.
• Quick learning and enjoys the challenge of taking on new assignments.
• Willingness to be a team player.