My name is Casey Ashley, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Customer Support Rep for a prominent client of ours. This position is located in St Cloud MN Details for the position are as follows:

• $20hr based on previous experience.
• This is an onsite role.
• Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies.
• Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels Assist internal/external customers and/or vendors with order fulfillment and problem resolution.
• Understand, demonstrate, and explain service offerings, procedures, processes, methodologies, and delivery options as well as jurisdictional requirements to customers, team members and/or vendors.
• Make well informed and timely decisions to meet client expectations and requirements.
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results.
• Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction.
• Assist customers, team members and/or vendors with training on all products, jurisdictional requirements and company databases using a consultative approach.
• Experience with Customer service, UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred.
• Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook along with excellent data entry skills.

If you are interested in hearing more about the position, please respond to this posting with your resume attached