LIVING OUR VALUES

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live. 

JOB SUMMARY

The Fleet Operations Consultant, under the leadership of the Distribution Operations Manager, will support multiple disciplines with a strong focus on customer service while managing a diverse range of decision making. The Consultant will 1) Ensure proper compilation and timely execution of fleet operations reporting, fleet ordering / matching and data management requirements; 2) Provide Best in Class service levels to GST Fleet customers at all times; 3) Manage process for handling damaged units; 4) Manage fleet accounting functions including vehicle repurchases and payment of invoices.

ESSENTIAL FUNCTIONS

• Reliable, consistent, on-site attendance is a requirement. This position requires you to be punctual and dependable in order to meet the needs of the business; including attending and participating in local and remote meetings and presentations, as required.
• Process and distribute reports and information for Fleet/Rent a Toyota
• Manage and maintain information & communication on the Fleet/Rent a Toyota dealer daily pages.
• Update and maintain all Fleet/Rent a Toyota data bases and information systems accurately and timely.
• Prepare and disseminate required dealer communications related to Fleet/Rent a Toyota activities.
• Perform required distribution functions resulting from Fleet/Rent a Toyota sales from inventory status.
• Facilitate and respond to all customer/dealer inquires in a timely and thorough manner.
• Process and manage Fleet/Rent a Toyota dealer participation agreements to ensure timely completion and execution.
• Manage Fleet Operations vendor relationships with clear communications and direction.
• Process and manage Fleet/Rent a Toyota customer set ups in accordance with established procedures.
• Process all Fleet/Rent a Toyota orders as directed.
• Develop and manage any Ad Hoc reporting and special project management as needed.
• Provide excellent customer service to our Dealer, Customer, Vendor network and Field Team Associates.
• Manage accounting inquiries and reporting for fleet customers and internal inquiries.
• Process duplicate MSO requests.
• Provide Distribution support as needed.
• Actively participate in and maintain work instructions.
• Manage the Fleet/Rent a Toyota damage vehicle process and repurchases.
• Manage the Fleet/Rent a Toyota matching and ordering process.
• Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.

• Review and follow data privacy practices, policies, and guidelines.
• Other duties as assigned.

QUALIFICATIONS

A bachelor’s degree from an accredited four-year college or university and 1-3 years of work experience, or equivalent combination of education and/or relevant work experience.

• Ability to participate and add value in a process driven environment.
• Possess exceptional verbal and written communication skills and exhibit effective interpersonal skills.
• Knowledge of Microsoft Word/Excel/Outlook and Power Point.
• Possess strong organizational, time management and follow-up skills with the ability to manage several simultaneous projects.

For optimal performance, the jobholder in this position would be expected to perform with a sense of urgency while applying the appropriate knowledge, skills, and abilities listed in these competencies:

• Business Insight
• Customer Focus
• Manages Complexity
• Action Oriented
• Plans and Aligns
• Drives Results
• Ensures Accountability
• Collaborates
• Interpersonal Savvy
• Communicates Effectively
• Organizational Savvy
• Self-Development
• Demonstrates Self Awareness
• Nimble Learning
• Being Resilient

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS*

Valid Driver’s License Required.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.

TRAVEL REQUIRED

Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.

LIVING OUR VALUES

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live. 

JOB SUMMARY

The Fleet Operations Consultant, under the leadership of the Distribution Operations Manager, will support multiple disciplines with a strong focus on customer service while managing a diverse range of decision making. The Consultant will 1) Ensure proper compilation and timely execution of fleet operations reporting, fleet ordering / matching and data management requirements; 2) Provide Best in Class service levels to GST Fleet customers at all times; 3) Manage process for handling damaged units; 4) Manage fleet accounting functions including vehicle repurchases and payment of invoices.

ESSENTIAL FUNCTIONS

• Reliable, consistent, on-site attendance is a requirement. This position requires you to be punctual and dependable in order to meet the needs of the business; including attending and participating in local and remote meetings and presentations, as required.
• Process and distribute reports and information for Fleet/Rent a Toyota
• Manage and maintain information & communication on the Fleet/Rent a Toyota dealer daily pages.
• Update and maintain all Fleet/Rent a Toyota data bases and information systems accurately and timely.
• Prepare and disseminate required dealer communications related to Fleet/Rent a Toyota activities.
• Perform required distribution functions resulting from Fleet/Rent a Toyota sales from inventory status.
• Facilitate and respond to all customer/dealer inquires in a timely and thorough manner.
• Process and manage Fleet/Rent a Toyota dealer participation agreements to ensure timely completion and execution.
• Manage Fleet Operations vendor relationships with clear communications and direction.
• Process and manage Fleet/Rent a Toyota customer set ups in accordance with established procedures.
• Process all Fleet/Rent a Toyota orders as directed.
• Develop and manage any Ad Hoc reporting and special project management as needed.
• Provide excellent customer service to our Dealer, Customer, Vendor network and Field Team Associates.
• Manage accounting inquiries and reporting for fleet customers and internal inquiries.
• Process duplicate MSO requests.
• Provide Distribution support as needed.
• Actively participate in and maintain work instructions.
• Manage the Fleet/Rent a Toyota damage vehicle process and repurchases.
• Manage the Fleet/Rent a Toyota matching and ordering process.
• Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.

• Review and follow data privacy practices, policies, and guidelines.
• Other duties as assigned.

QUALIFICATIONS

A bachelor’s degree from an accredited four-year college or university and 1-3 years of work experience, or equivalent combination of education and/or relevant work experience.

• Ability to participate and add value in a process driven environment.
• Possess exceptional verbal and written communication skills and exhibit effective interpersonal skills.
• Knowledge of Microsoft Word/Excel/Outlook and Power Point.
• Possess strong organizational, time management and follow-up skills with the ability to manage several simultaneous projects.

For optimal performance, the jobholder in this position would be expected to perform with a sense of urgency while applying the appropriate knowledge, skills, and abilities listed in these competencies:

• Business Insight
• Customer Focus
• Manages Complexity
• Action Oriented
• Plans and Aligns
• Drives Results
• Ensures Accountability
• Collaborates
• Interpersonal Savvy
• Communicates Effectively
• Organizational Savvy
• Self-Development
• Demonstrates Self Awareness
• Nimble Learning
• Being Resilient

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS*

Valid Driver’s License Required.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.

TRAVEL REQUIRED

Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.