93 Customer Support Agent Jobs in New York, NY
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The G Marketer is Hiring a Customer Support Agent Near New York, NY
We are looking for a passionate and detail-oriented Customer Support Agent to join our growing team. In this role, you will be responsible for providing outstanding support to our customers via phone, email, and chat. You will troubleshoot issues, answer inquiries, and ensure that our customers receive the highest level of service.
Duties
- Interact with customers to provide information in response to inquiries about products or services
- Assist customers with product information, service-related questions, and account management.
- Resolve customer complaints and issues in a timely manner, ensuring customer satisfaction.
- Maintain customer records by updating account information
- Utilise communication skills to build strong customer relationships
Skills
- Experience in customer service or support roles preferred.
- Strong communication skills, both verbal and written
- Excellent problem-solving skills and a positive attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
Join our team and be part of a dynamic work environment where your customer service skills will be valued and developed.
Job Type: Full-time
Pay: From $44,863.00 per year
Benefits:
- 401(k) matching
- On-the-job training
- Parental leave
Shift:
- 8 hour shift
Ability to Commute:
- New York, NY 10003 (Preferred)
Work Location: In person
Job Summary
Full Time
$47k-59k (estimate)
08/25/2024
09/11/2024
The job skills required for Customer Support Agent include Customer Service, Problem Solving, Communication Skills, Customer Support, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Agent positions, which can be used as a reference in future career path planning. As a Customer Support Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent. You can explore the career advancement for a Customer Support Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
01/29/2022: Port Arthur, TX
A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
01/24/2022: Charleston, WV
Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
01/19/2022: Anaheim, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/17/2022: Helena, MT
Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
02/06/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
03/13/2022: Reno, NV
Agents need to be trained for a wide range of customer service soft skills.
01/21/2022: Baltimore, MD
According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
03/07/2022: Bakersfield, CA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/26/2022: Dothan, AL
Second line support agents must remain calm and be completely understanding with each customer.
02/01/2022: Hialeah, FL
Step 3: View the best colleges and universities for Customer Support Agent.
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