The Glass Fixer, Inc. provides commercial glass replacement and door repair services. We strive for a smooth experience for our clients that is fast, easy, and done with care. 

Job Summary:
The Glass Fixer Inc. seeks a highly organized and customer-centric Office Admin & Customer Service professional to join our team in Anaheim, California. This individual will be responsible for providing administrative support and excellent customer service to our glass contractor business. This is a full-time, hourly position with a competitive compensation package and room for growth within the company.
Compensation & Benefits:

• Hourly pay rate of $22 to $26 per hour DOE
• Biweekly pay schedule
• A positive work environment
• Health, dental, vision, and life insurance,
• Paid time off, including a day off for your birthday
• Five sick days
• Maternity/Paternity/Family Leave
• A supportive, family-focused work environment.
• 401K Retirement plan with matching
• Annual Profit Share

Responsibilities:

• Greet and assist customers with a friendly and professional demeanor.
• Provide basic quotes over the phone for our most common services.
•  Schedule appointments for glass installation and repair services.
•  Organize and maintain office supplies, equipment, and filing systems
•  Coordinate and track incoming and outgoing shipments
•  Process invoices and payments and maintain accurate financial records
•  Respond to customer inquiries, complaints, and requests in a timely and courteous manner
•  Use our CRM to keep projects moving forward
•  Assist with other administrative tasks and special projects as needed

Requirements:

• High school diploma or equivalent
• 2 years of experience in office administration and customer service roles preferred.
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Knowledge of CRM and the construction or glass industry is a plus

You must complete the True or False prescreen to be considered for this position. 

A cover letter is a plus and a must if you don't have any administrative experience. 

More about The Glass Fixer: 

Our Big Promise to Our Clients:

We make the client experience  Fast and Easy, and our work is Completed with Care. 

Everything we do is in service of this promise. 

At The Glass Fixer Inc., we are committed to providing our clients with a seamless experience that is both efficient and attentive to their needs. We take great care in delivering our services and strive to ensure that every client is satisfied with our work.

The Glass Fixer's 5 Guiding Principles

Safety Always

We consider ways to work safer for ourselves, our co-workers, clients, and all passersby. 

This starts with prioritizing sleep and health. 

We Operate with Integrity & Kindness

We do the right thing, whether or not someone is watching us. We are kind, respectful, and compassionate to everyone. 

We Avoid Waste: Time, Energy, Money, and Resources

We strive to be optimally efficient with time, money, and resources so that we can serve more clients faster, helping us better serve our community.

We Constantly Improve Ourselves and Our Systems

We take responsibility for the outcome of our work; we acknowledge our mistakes, look for ways to improve, and share those lessons with our colleagues. 

 Our Last Impression is Our Best Impression

We clean up after ourselves and leave no evidence that we were there other than a job well done.

You WILL NOT LIKE working here if:

• You are uncomfortable working alone most of the day. 
• Talking on the phone is stressful for you. 
• You don't like writing emails and texts.
• You get frustrated when a plan is made, and it changes due to changing priorities. 
• You like every workday to be predictable.
• You are looking for a work-from-home position. 

You WILL LOVE working here if:

• You thrive in periods of chaos but can also work well in quiet and alone during most of your day.
• You enjoy helping people who are having a hard day. 
• You are good at shifting gears to address changing priorities.
• You like working on a small team where your efforts can make a big impact.
• You enjoy finding new solutions to problems. 
• You can be positive and upbeat when there is much work to do. 
• You are comfortable working closely with the business owners.
• You enjoy working where your effort is noticed and valued.
• You are excited to help fulfill our Big Promise to our clients.
• You agree with The Glass Fixer's Guiding Principles.

Our Hiring Steps:

• You will be prompted to complete a True or False Prescreen after you submit your application and resume. 
• Phone interview, possibly two. 
• In-person interview. 
• Caliper Skills test.
• Disc Personality Profile
• Thorough reference checks
• Background and drug screening.

EEOC Statement:
The Glass Fixer Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All employment decisions are based solely on qualifications, merit, and business needs.