Roles & Responsibilities :
With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:

• Reconcile sales software and accounting software transactions.
• Handle A/R and prepare deposits for bank run.
• Negotiate pricing with vendors to stay current in market place ongoingly.
• Manage the day to day operations of the staff Customer Service Rep. (if applicable)
• Answer inbound phone calls promptly during business hours. (if applicable)
• Pre-screen incoming leads/potential customers in a proper manner. (if applicable)
• Respond to any voicemails and/or messages from answering service. (if applicable)
• Manage and respond the inbound email correspondence and forward accordingly.
• Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
• Schedule estimate appointments properly using the appropriate customer software.
• Quote product by telephone for potential new clients/customers.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Strategically schedule work appointments for Installation Techs, along with customers accordingly.
• Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Oversee proper filing of daily work orders and estimates.
• Process timesheets for payroll processing.
• Prepare Accounts Receivable and prepare deposits for bank daily.
• Reconcile sales software and accounting software transactions as required.

Qualifications & Educational Requirements :

• 1-2 years' residential glass experience (ordering, estimating, office/project management) preferred. Service trade industry experience preferred as well if no glass experience.
• HS Diploma or equivalent.
• 2 or 4-year college degree preferred.
• All candidates must pass initial background check and drug test.

Preferred Skills :

• Excellent verbal/written communications skills.
• Microsoft Office proficient (Word, Excel).
• Experience with QuickBooks Online and web based software preferred.

*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.
Compensation: $19.00 - $24.00 per hour
In 2002 our company founders Dan and Joy Frey of Granite Bay, CA learned of a process being used in Canada to restore the visible and thermal qualities of failed dual-pane windows. After much research and recognizing the market potential of this new green and money-saving alternative to replacements, they formed The Glass Guru (originally Glass Wizard) and in August 2004 became the first company in the US to offer the foggy window repair service to the public.
As the only company providing this new solution to such a common problem, the company grew quickly and soon expanded into offering additional niche restoration services like glass stain and scratch removal as well as traditional replacement services such as window glass, screens, showers, windows and doors.
After years in development, The Glass Guru launched its franchise program in January 2007. With over 80 active locations and growing, we are the fastest growing brand in the industry. Offering the best of cutting-edge restorations as well as in-demand replacement services, our franchise program is a uniquely bundled full-service glass franchise concept unlike any other. The glass and window industry is growing with great future prospects. The Glass Guru franchise program offers entrepreneurs from any background the opportunity to open their own glass and window restoration and replacement business, with a proven business plan, marketing tools, training and experienced support team to help them achieve their goals.
The Glass Guru is a company on the grow, and we're always looking for qualified, motivated estimators, glaziers, and office staff who would like to be part of a growing, profitable company that provides training, opportunity, security, and pride for its employees.
Glass Guru is a franchise system. Each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Glass Guru Corporate.