GBFB Overview: Through the compassion and commitment of our supporters, staff, partners and volunteers , The Greater Boston Food Bank (GBFB) takes a bold, innovative, and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map .
The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger relief organization.
Through compassion and action, together we can create a hunger-free Eastern Massachusetts.
GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member well-being, Teamwork, Diversity, Equity and Inclusion, Respect, Trust, and Our Eastern Massachusetts Community.
GBFB Core Competencies: GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.
The GBFB Competency Framework Focuses On Six Core Competencies

• Contributes to a High Performing Team
• Builds a Shared Commitment
• Empowers Others
• Drives Continual Improvement
• Communicates Collaboratively
• Displays Authenticity and Transparency

Affirmative Action/EEO statement GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.
No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.
Job Title: Community Investment Senior Associate
FLSA Classification: Non-Exempt
Reports to: Manager of Community Investment
Position SummaryAct as an area specific expert for GBFB and offer essential support to member agencies and community partners. Collaborate across the Community Investment team to identify opportunities for network input. Ensure that GBFB’s community investments result in equitable and diverse efforts.
Role & Responsibilities

• Identify client barriers to food access, participate in community planning processes, share best practices, and recommend solutions to both partners and GBFB. Ensure the quality of services for food insecure individuals served through GBFB’s agency network by way of initiating regular agency check-ins and informing partners’ strategic planning efforts and growth planning sessions as needed.
• Develop and maintain strong relationships with area partners and community stakeholders in an assigned region. Identify opportunities for strategic collaborations and/or partnerships in underserved communities. Maintain GBFB presence at community meetings by sharing pertinent GBFB updates and resources, gaining an understanding of clients’ needs and concerns, and bringing information back to GBFB team.
• Act as an area specific expert and offer essential support to partners in an assigned region including order entry, conducting compliance visits, volunteer training, and customer service. Facilitate accurate and timely reporting. Manage agency outreach opportunities, including but not limited to third-party grant recommendations. Respond to regional needs as they relate to enabling, delivery, grant investments, best practices, etc.
• Conduct regular compliance visits with partners in assigned region, document within Salesforce, and create correction plans escalating compliance and food safety concerns to supervisor, as necessary.
• Plan and implement community engagement projects throughout the year to increase network awareness of Community Investment efforts and available resources.
• Collaborate with the Community Investment team to respond to and incorporate feedback received from member agencies through various network engagement opportunities.
• Coordinate the new member agency application process, evaluate agencies who are interested in GBFB membership, and make recommendations for membership.
• Assist with management of the Community Investment Grant processes and manage check request process to ensure an equitable and efficient program for member agencies.
• Cross-train on supporting direct distribution program sites to ensure adequate coverage of Community Investment team responsibilities and continually support a small number of direct distribution program sites in ordering and reporting requirements.
• Coordinate agency requests for letters of support.
• Maintain food safety certification.

Skills & Qualifications

• Able to work in a team-oriented environment as a team leader demonstrating skills including coaching, mentoring, team building, collaboration, and conflict management.
• Ability to have difficult conversations with agency and community partners and achieve a positive outcome.
• Ability to multi-task and manage tight deadlines.
• Detail-oriented with strong follow-through, time management, documentation, and organizational skills.
• Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
• Excellent verbal and written communication and customer service skills.
• Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
• Valid driver’s license and access to a reliable personal vehicle, required.
• Experience with Microsoft Office required.
• Experience with CRM software, like Salesforce, preferred.
• Multiple languages, spoken and written, a plus.
• BA/BS preferred.
• 2 years’ experience in customer service, community organizing or network development, required.
• Foodservice, food safety, or other directly related work experience, a plus.

Physical Demands

• Lift or carry up to 25 pounds.
• Ability to sit up to three hours at a time.
• Ability to work within an open air/cubicle environment.
• Ability to work independently and remotely.
• Some weekend and evening hours required.

Work Environment

• The job is performed indoors in a traditional office setting.
• Events could take place in a warehouse or in an outdoor setting.
• This role follows a hybrid schedule working in accordance with GBFB’s hybrid work policy. In-office time is used primarily for team meetings and formal and informal collaboration necessary to foster and support a positive work culture. This schedule is subject to change based on organizational needs.

Travel Required – Yes