Members of our Housekeeping Team at The Groton Inn, work together to guarantee our guests clean spaces which will exceed their expectations. Working alone or with a partner, each Housekeeper is responsible for the cleanliness of guest rooms, hallways, activity areas, and public spaces on the property. Major responsibilities include servicing accommodations according to property procedures, stocking housekeeping carts, replacing bed linens and supplying guest room amenities. This position requires strong attention to detail and the ability to work without constant direct supervision.

Location: The Groton Inn (128 Main St, Groton, MA)

Hours: Year-round, 20-30 hours per week, 8am - 5pm, to include weekends.

Pay Rate: $16 - $18 per hour, depending on experience.

Benefits: Fitness center and meals provided.

Experience: Previous housekeeping/professional cleaning experience is preferred.

Summary of Job Requirements:

• Maintain a neat and professional appearance with a properly cleaned uniform.
• Using provided supplies, efficiently and effectively clean and maintain guest rooms and public spaces. This includes, but is not limited to making beds, changing bed linens, cleaning bathrooms, supplying amenities, dusting, vacuuming, mopping, sweeping, washing windows, replacing light bulbs, folding linens, as well as removing dirty linens, towels, garbage and recycling, all with attention to detail and to the standards set by property management.
• Must work with a variety of cleaning chemicals, following appropriate directions and in accordance with OSHA and State of Massachusetts regulations.
• Must be able to push cleaning cart with supplies and equipment on both inside and outside surfaces. Work with colleagues to keep storage areas cleaned and supplied.
• Greet guests warmly and politely, using discretion to avoid disturbing guests in rooms or public spaces. Understand how everything operates in guest rooms (climate control, fans, lighting, etc.) and be able to explain operation to our guests.
• Responsible for security of any room or supply closet keys, as well as for respecting the personal property and privacy of guests while working in guest rooms.
• Be prepared to answer basic questions about the property, activities, etc., or know where to refer guests for answers.
• Work with other members of the Housekeeping Team to ensure that guest’s needs are continually met. Make front desk staff aware of any special needs so that notes can be made for future visits.
• Handle and communicate guest requests, special needs, guest room or public space maintenance issues and guest complaints in a professional manner.
• Share your passion and knowledge to ensure completion of all cleaning responsibilities.
• Label and submit all lost and found items according to property procedures.
• Understand personal sanitation, the use of personal protective equipment and how to handle unsanitary linens, bodily fluids, etc. Be aware of ways to prevent personal injury from improper reaching, lifting, stretching and carrying.
• Know who to notify in case of broken equipment or unsafe/unsanitary conditions.
• Manually handle/lift/carry product up to 50 pounds between knee and shoulders.
• Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.
• Must be vertically mobile working in limited space for entire shift.

MINIMUM REQUIREMENTS:

• Must be eligible to work in the United States of America.
• Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.
• Ability to work as a part of a team.
• Ability to understand verbal directions, labels on chemicals, and other workplace safety signage.
• Active listening and observation skills.
• Ability to work under pressure and deal with deadlines, and stressful situations during busy periods.

ABILITIES REQUIRED:

• Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions. May require the ability to work on uneven outdoor surfaces, move and arrange furniture and turn mattresses.
• Frequent stair climbing.
• Working in extreme temperatures and conditions both indoors and out.
• Schedule varies according to operational needs; may include early mornings, evenings, weekends, holidays, and split-shifts.
• Frequent hand-washing.
• Hazards include, but are not limited to lifting injuries, exposure to unsanitary materials, slips, and tripping.