Our Personal Lines State Management team is currently seeking a Senior Data Analyst in our Worcester, MA location. Position is eligible for a Hybrid work arrangement. This is a full time, exempt role. POSITION OVERVIEW:Applies analytical skills to the development and enhancement of unique proprietary business tools that drive the optimization and consolidation of Agent partners business and are a strategic differentiator to the unique Hanover business model. Develops tools, processes, and reporting analytics in support of business growth. Communicate with customers, external partners and internal departments while effectively leading complex analytics projects. IN THIS ROLE, YOU WILL: Lead the development or enhancement of complex business/technical processes and tools for multiple products, requiring the use of technical solutions across multiple departments or lines of business. Serve as a team member on projects of large scope and moderate to high complexity providing data analytics and project management. Works independently and leverages resources when needed. Subject matter expert for multiple technical business systems enterprise wide. Applies understanding of business processes and the P&C Insurance business to translate requirements into analytical reporting. With limited supervision, define deliverable(s) and establish a plan to achieve the deliverable. Develop visually appealing, detailed reports to support strategic business initiatives. Take a lead role in developing data and reports for field and customers to clearly articulate value to agent partners and customers. Able to respond to urgent/timely requests and produce routine and ad hoc information in a rapid and dynamic turnaround climate. Summarize information and effectively communicate analyses in writing and verbally to internal partners Ability to draw insights and observations from detailed and multifaceted data and reports. Comfortable presenting finding to senior leaders.Work in partnership with the team and management to generate innovative solutions by approaching problems with curiosity and open-mindedness, using existing information to its fullest potential. Lead the development of new tools and process enhancements to enable new capabilities and solutions to drive business growth. Proactively tuned into external trending and best practices. WHAT YOU NEED TO APPLY: Bachelor’s degree preferred 5 to 7 years of related analytical experience required Minimum of 5years of Property and Casualty industry experience. Comprehends key industry financial/ operational metrics. Experience with Independent Agent Channel a plus, but not required. Demonstrated data analysis and problem solving skills Expert knowledge of Excel and PowerBI, solid knowledge of SQL, able to work with, integrate and evaluate large and complex data sets. Comfortable turning raw data into meaningful information Ability to summarize complex business concepts into written & oral communications using PowerPoint and other data presentation tools. Polished, well-spoken, and a collaborative person with a high level of written and verbal communication skills Strong project management skills, ability to manage and prioritize varied priorities under aggressive timeliness Intellectually curious PHYSICAL DEMANDS and WORK ENVIRONMENTAbility to use a personal computer and other standard office equipment Ability to work in a fast paced or stressful environment Ability to travel as necessary Ability to sit and/or stand for extended periods This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.