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CRS I Claims - CQ10AN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.
Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Care Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims.
In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens.
The Hartford will provide you with 8 weeks of paid training, as well as ongoing coaching and development to ensure your success.
This role will have a Hybrid work arrangement, with the expectation of working in our Naperville, IL office Tuesday through Thursday
LOGISTICS :
LOCATION : Naperville, IL - Hybrid
START DATE : Monday, August 12th, 2024
TRAINING : Monday - Friday, 9 : 30 A.M. - 6 : 00 P.M. Eastern Time (8 : 30 A.M. - 5 : 00 P.M. Central Time) for the first 8 weeks of employment.
Time off during training is not accommodated.
POST TRAINING HOURS : Shift offered is 9 : 30 AM - 6 : 00 P.M. Eastern Time (8 : 30 A.M. - 5 : 00 P.M. Central Time) , Monday - Friday, year round.
RESPONSIBILITIES :
Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
Promote digital self service capabilities.
Utilize multiple computer applications to accurately document claim information.
Have a dedicated workspace free from distractions during work and training hours.
Required to commit to the training and work schedule .
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
QUALIFICATIONS :
A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
Ability to work in a fast-paced complex environment while navigating multiple programs.
Problem solving and critical thinking skills with strong attention to detail.
Excellent communication skills with ability to empathize with customers and colleagues.
Adaptability.
High School Diploma or equivalent experience required.
Spanish bilingual a plus.
and (3) minimum upload / download speeds of 10Mbps / 100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.
ADDITIONAL INFORMATION :
May have a need to work holidays based on business need.
Training Requirements : As a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course and, upon completion, obtain a passing score on the final exam.
You will have a maximum of two attempts to pass with a score of 80%. Continued employment with The Hartford is contingent upon you successfully passing the exam by the end of classroom new hire training.
We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career.
BENEFITS :
Medical, Dental, Vision, Life and Disability Insurance. Effective day 1
25 days paid time off in your first full year of service and Paid Holidays
Tuition reimbursement, Student Loan Paydown Program
401K
Click on this link to learn more about our comprehensive benefits package and award-winning well-being program :
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
The annualized base pay range for this role is :
$40,685 - $61,027
Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age
About Us Culture & Employee Insights Diversity, Equity and Inclusion Benefits
Last updated : 2024-06-05
Full Time
Insurance
$42k-52k (estimate)
06/06/2024
09/03/2024
thehartford.com
SAINT LOUIS, MO
15,000 - 50,000
1810
Public
MIKE CLAVIN
$10B - $50B
Insurance
The Hartford is a brokerage agency that provides auto, home, life and commercial insurance products and services for individuals and businesses.
The job skills required for Customer representative include Customer Service, Problem Solving, Call Center, Communication Skills, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer representative. Select any job title you are interested in and start to search job requirements.
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