About us

Hastings Inn in Hastings, NE offers a welcoming retreat with comfortable accommodations and convenient amenities. Located in the heart of Hastings.

Job Description:

We are seeking a dynamic and customer-oriented Desk Manager to lead our front desk team and ensure exceptional guest experiences. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for hospitality. This role involves overseeing daily front desk operations, managing staff, and handling guest inquiries with professionalism and efficiency.

Responsibilities:

• Front Desk Operations:
• Supervise and manage front desk staff, including scheduling, training, and performance evaluation.
• Greet and welcome guests, ensuring a smooth check-in and check-out process.
• Address guest complaints and concerns promptly and professionally.
• Customer Service Excellence:
• Ensure high standards of customer service are maintained at all times.
• Provide information about motel facilities, services, and local attractions.
• Handle guest requests and reservations, ensuring accuracy and efficiency.
• Administrative Duties:
• Maintain accurate records of bookings, payments, and guest information.
• Prepare and manage daily, weekly, and monthly reports.
• Oversee billing and payment processing, ensuring accuracy and compliance.
• Team Leadership:
• Foster a positive and collaborative work environment.
• Conduct regular staff meetings to ensure clear communication and team alignment.
• Implement and enforce motel policies and procedures.
• Facility Management:
• Ensure the front desk and lobby areas are clean, organized, and presentable.
• Coordinate with maintenance and housekeeping teams to address any facility issues.
• Monitor and manage inventory of front desk supplies.
• Operational Efficiency:
• Optimize front desk processes to improve efficiency and guest satisfaction.
• Develop and implement strategies to enhance guest experiences and occupancy rates.
• Stay updated on industry trends and best practices.

Requirements:

• Proven experience as a Front Desk Manager, Reception Manager, or similar role in the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Degree in hospitality management or in a related field is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Must have 1 to 3 years experience as a Desk Manager.

NOTE:

The job role/positon has a probationary rate for 3 months and a salary raise can be determined after the said probationary period.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 30 per week

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person