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Network Success Coordinator (Scheduler)
The Helper Bees
Austin, TX | Full Time
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Network Success Coordinator (Scheduler)
The Helper Bees Austin, TX
$64k-80k (estimate)
Full Time 6 Days Ago
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The Helper Bees is Hiring a Network Success Coordinator (Scheduler) Near Austin, TX

DescriptionAs a Network Success Coordinator with The Helper Bees, you will be responsible for supporting partner requests for client assessments
RequirementsSupervisory Responsibilities:
  • None
Duties/Responsibilities
  • Utilize proprietary technology platform to acknowledge, schedule, document and monitor benefit eligibility assessments via dashboards/pipelines and Customer Relationship Management (CRM) functionality and associated platforms
  • High volume inbound and outbound telephonic scheduling
  • Collaborate with manager to analyze performance and redirect efforts as needed
  • Responsible for consistent progress toward and alignment with intended outcomes/goals through key performance indicators (KPIs)
  • Self-manage follow up engagements as needed
  • Monitor dashboards and take appropriate action on referral escalations
  • Performs other duties as assigned/necessary
Performance Metrics
  • Customer Satisfaction: Satisfaction level of customers with the support they receive.
  • Team Conversion Rate: Maintain end-to-end TAT within Service Level Agreements (SLA’s), with a target average TAT of less than 10 days.
  • Resolution Time: Time it takes to resolve a customer issue from the moment it is reported.
Required Skills/Abilities
  • Professional phone demeanor and written communication
  • Ability to self-manage daily efforts and work autonomously in a remote work environment
  • Interpersonal and critical thinking skills
  • Computer proficiency and comfortable learning new technology platforms
Education And Experience
  • Minimum 2 years of customer service or related experience
  • Outbound/Inbound calling experience highly preferred
  • Office suite and Google Suite experience highly preferred
Physical Requirements
  • Ability to remain at your designated workstation for the duration of the workday
  • Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
  • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
  • The ability to observe details at close range (typically on a computer screen)
  • This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.
  • Must be able to lift 15 pounds at times.
The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.

Job Summary

JOB TYPE

Full Time

SALARY

$64k-80k (estimate)

POST DATE

06/22/2024

EXPIRATION DATE

06/23/2024

WEBSITE

thehelperbees.com

HEADQUARTERS

Austin, TX

SIZE

<25

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