The Hermitage Hotel is seeking a Reservations Manager to oversee and manage room reservations for the hotel. The successful candidate will play a pivotal role in the success of this premier luxury property.

Responsibilities

• Work proactively to ensure the reservation process is seamless for both the guest and within the hotel.
• Promote team spirit and encourage excellence in telephone sales and service performance among all reservations staff.
• Ensure the maintenance of accurate reservations records, completion of all duties and established hotel/department policies.
• Work one-on-one with reservations agents to improve sales techniques as well as ensure ongoing coaching, training, and development of staff.
• Monitor daily pickup and ensure reservations are flagged appropriately and accurately.
• Attendance, presentation and participation in key revenue-focused meetings.
• Manage group rooming lists and cutoff dates. Track inventory changes and pickup for group blocks. Ensure blocks are properly routed and billed.
• Manage quality via guest scores to ensure we are providing best-in-class service to our guests.
• Practice good communication skills, demonstrating the ability to interact with customers, employees, and third parties that reflect highly on the hotel.

Qualifications:

• Minimum 2 years reservations supervisory experience or minimum 2 years hotel sales experience
• Knowledge of AAA and Forbes reservations standards desired.
• Excellent service skills including etiquette and ability to work with the public including diverse clientele.
• Excellent communication, organization and time management skills.
• College degree preferred.

Physical Demands:

• While performing the duties of this job, the employee must be able to spend 50% of working day sitting and other 50% standing or walking. Must be able to navigate entire property for site inspections.
• Must present self in a mature, professional manner.

Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Vision insurance