122 customer service associate Jobs in fresno, ca
Hinderliter de Llamas & Associates is Hiring a Customer Service Specialist Near Fresno, CA
Company Overview
The HdL Companies help cities, counties, and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 600 local governments nationwide. Leveraging our talented team of professionals, along with leading-edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners.
Core Values
HdL team members individually and collectively aspire to the following core values:
Deliver Excellence In Everything – We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do.
Do The Right Thing – We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.
Foster Relationships – We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.
Give Generously – We give generously of our time and resources to our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.
Enjoy The Journey – We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.
Be Authentic, Grateful, and Humble – We are thankful for the success we have achieved individually and as a company and never take it for granted.
Job Responsibilities
We’re seeking a positive, self-driven, detail-oriented individual, with a dedication to providing high-quality customer service and accurate data entry. This position will be providing local tax collection and administration services for jurisdictions in multiple states. The individual holding this position must be a quick learner and will be responsible for sales/use and lodging tax collections; taxpayer notification and communication; compliance and education; and database management.
- Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
- Process and review tax returns, forms, applications, and payments daily.
- Notify, review, and resolve outstanding taxpayer compliance issues.
- Thorough knowledge, interpretation, and application of the local tax and business license ordinances.
- Reconcile and report on all tax revenue activities monthly.
- Resolve revenue discrepancies through identification, explanation, and communication procedures.
- Analyze and review taxpayer data for refunds and potential audits.
Skills and Qualifications
- Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
- Excellent verbal and written communication skills and ability to manage a large call volume.
- Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.
- Proven high level of accuracy and review in data entry and analysis.
- Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills.
- Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position.
Preferred Qualifications
- Previous revenue or tax collection experience.
- Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees.
Compensation
The starting base salary for this Fresno, CA position is expected to be between $17.00 and $20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Benefits
- Opportunity to participate in 401k
- Medical, Dental, Vision, Life/AD&D, LTD, and Employee Assistance Program
- Paid time off for Vacation, Sick, and Holidays
- Employee Stock Ownership Plan (learn more about the HdL ESOP at: https://www.hdlcompanies.com/about/careers)
Compensation details: 17-20 Hourly Wage
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Job Summary
Full Time
$61k-77k (estimate)
07/02/2024
07/16/2024
civicbusinessjournal.com
Diamond Bar, CA
<25
Related Companies
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
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Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.
