3 Service Coordinator (50040) Jobs in Lancaster, CA
The Hiller Companies is Hiring a Service Coordinator (50040) Near Lancaster, CA
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal – making the world a safer place.
Job Summary: The Service Coordinator is a critical support role to the Service Manager and Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the eld service technicians.
Pay Range: $27.88/hour - $34.13/hour
Key Responsibilities
- Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspections, Maintenance, Testing and Repair of Fire and Life Safety Systems.
- Communicate and resolve issues with customers and personnel regarding the scheduling of inspection work.
- Monitor technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
- Alert management of potential problems resulting from customer or field complaints and work to resolve.
- Review all completed jobs and verifying inventory of service technicians and cost materials to jobs appropriately during the job closure process.
- Maintain and process inspection documentation as required during the job completion process.
- Track and address all jobs that are reopened due to missing information.
- Stay up to date on work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
- Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/ regional management.
- Communicate to the sales teams when a quote is needed that was identified during an inspection. (Such opportunities will primarily be recognized during the job closure process.)
- Serve as the point of contact for all 3rd party portals (IROL, etc.)
- Ensure work order extensions are requested in customer portals as required.
- Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance
- Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.
- Complete special projects as required.
- Develop positive and ongoing relationships with customers and team members.
- Other duties as assigned.
- 2 years’ experience in business-to-business customer service experience is required.
- Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.
- Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.
- Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.
- Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.
- Strong record-keeping, analytical skills, time management, and job prioritization skills.
- Remarkable organizational skills and attention to detail.
- Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.
- Prior experience with Service Trade or similar program.
- Working knowledge of JD Edwards E1 or other ERP system
- While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and is occasionally required to lift and/or move heavy objects.
- Ability to lift and carry up to 50 pounds.
- Capable of standing, walking, bending, and kneeling for extended periods.
- Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
- Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
- Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
- Career advancement potential within a growing company.
Job Summary
Other
Specialty Trade in Construction
$50k-64k (estimate)
07/04/2024
08/01/2024
hillerfire.com
PENSACOLA, FL
50 - 100
1919
CON BOTSIS
$5M - $10M
Specialty Trade in Construction
Related Companies
About The Hiller Companies
The Hiller Companies, Inc. offers fire protection products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as locally with offices in Alabama, Arizona, California, Colorado, Florida, Louisiana, Massachusetts, Nevada, South Carolina, Texas, Utah and Virginia. We are proud to safeguard everything from small businesses to nuclear testing facilities, yachts to aircraft carriers, and gas stations to offshore platforms. Hiller's service organization provides inspections, routine and emergency mainte...nance for fire suppression, detection, sprinkler and other systems. We also service and recharge fire extinguishers for all market areas; including commercial buildings, restaurants, industrial plants, oil platforms and ships. Our personnel are NICET-certified and factory-trained by our key suppliers and we maintain DOT-approved hydrostatic testing, dry chemical, CO2, FM200 and Halon 1301 refill stations. Hiller also offers a variety of products and parts to support our customers. These products include portable and fixed fire extinguishers, hoses, hose reels, nozzles, foam and other material/equipment involved in fire detection and suppression. We also provide safety equipment such as gloves, fire resistant clothing, safety glasses, masks, air breathing apparatus and other similar items. These products are sold from inventory or shipped directly to our customers from our vendors. The following vendors we have on schedule include Ansul, Amerex, Kidde, Siemens, Survivair, Akron Brass and Gentex, just to name a few.
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The job skills required for Service Coordinator (50040) include Customer Service, Commitment, Scheduling, Planning, Written Communication, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator (50040). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator (50040). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator (50040) positions, which can be used as a reference in future career path planning. As a Service Coordinator (50040), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator (50040). You can explore the career advancement for a Service Coordinator (50040) below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
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