Customer Service Representative

One of our clients, an insurance firm in the Boston area, is on the search for a Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for providing a strong and professional experience experience. Candidates need to be able to start immediately.

Responsibilities:

• Answer incoming inquiries from customers both domestic and internationally with proper phone, chat, email, and social etiquette
• Resolve customer issues at the first point of contact
• Process customer orders into their CRM system with accuracy and in a timely manner
• Meet or exceed monthly department quality service performance standards outlined in the monitoring expectations
• Respond to customer emails regarding racking requests, invoicing, and payment inquires
• Research all customer requests and ensure proper customer follow-up
• Update notes in all applicable systems for all inquiries and customer service issues including CRM
• Complete online account transactions, maintenance, and service requests from customers and for other areas of the bank as defined in the online process documents

Qualifications:

• 1 year of customers service experience, ideally in e-commerce, retail, or insurance
• Associates degree preferred
• Experience handling a high volume of emails
• Strong written and verbal communication skills
• Ability to multi-task and stay organized
• Strong Outlook, Word, and Excel skills
• Ability to learn CRM tracking system; SAP experience preferred
• Ability to work in a team but complete individual tasks

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.