Manager, Rosy Café and Tropicana Pool

Position Title: Manager, Rosy Café and Tropicana Pool

Department: Food & Beverage

Reports To: Director of Outlets

FLSA Status: Exempt

Salary: $80,000-$90,000

Prepared/Revised Date: February 2024

About The Hollywood Roosevelt

Dating back to the Golden Era and located on the Hollywood Walk of Fame, The Hollywood Roosevelt is an iconic hotel that reflects classic Hollywood in every sense. Built in 1927, the hotel has played host to stars like Marilyn Monroe, Charlie Chaplin, and Clark Gable. Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood's storied past and offering travelers an experience of Hollywood that is authentic to its history and legacy. Experience our modern interpretation of a Hollywood original.

About the Tropicana Pool and Rosy Café

Tucked behind our pool and shaded by lush palms, Rosy Café is a stylish poolside dining destination for al fresco breakfast, lunch and dinner. Tropicana Pool offers guests an opportunity to relax and enjoy curated drinks and food beside The Hollywood Roosevelt’s vintage 60's-style pool.

Position Summary

The Manager, Rosy Café and Tropicana Pool is responsible for supporting the overall operation of Tropicana Pool and Rosy Café at The Hollywood Roosevelt. Key responsibility areas include department performance, increased sales and profitability, effective cost controls and management, development, development, and retention of associates. 

Salary Range: $80,000 - $90,000 annually 

Essential Duties and Responsibilities

• Manage and oversee daily operations of Rosy Café and Tropicana Pool, including managing staff, ensuring guest satisfaction, and maintaining quality and safety standards effectively and efficiently.
• Oversee the performance, training, and scheduling of all Rosy Café and Tropicana Pool associates.
• Support associates on the floor, especially during busy periods.
• Partner with F&B and hotel leadership in meeting or exceeding budgeted sales and profit goals by maintaining labor efficiency ratios, and balancing guest service and cost effectiveness.
• Monitor the operation of Rosy Café and Tropicana Pool bar by ensuring associates complete all duties and responsibilities and conduct inspections accordingly. 
• Approve all comps, voids, etc. Ensure all maintenance and housekeeping issues are reported in a timely manner.
• Review and submit completed shift operations daily to Director of Outlets.
• Engage and make contact with guests and monitor service, presentation, and quality to ensure consistency and satisfaction.
• Respond to guest comments and criticism in a constructive and positive manner, making each interaction an opportunity to build guest satisfaction. Educate and empower associates to act.
• Ensure a safe and secure work and bar environment for associates and guests.
• Other duties as assigned.

Supervisory Responsibilities

• Maintain cash handling procedures are followed by staff and ensure all cash tips are allotted to appropriate staff.
• Carry out supervisory responsibilities in accordance with all applicable laws and regulations. 
• Assist in conducting regular associate/departmental meetings and lead Tropicana Pool and Rosy Café associates by providing regular coaching and counseling. 
• Administer corrective action and discipline to associates as necessary. 
• Provide training and recognition to employees at all levels.
• Lead team in a team-oriented environment.
• Assist in hiring and staffing bar with quality employees who value guest service and are committed to high standards of performance. 

Education and Work Experience

• High school diploma or general education degree (GED)
• 4 years of prior bar/restaurant experience in management/ leadership role
• Previous Hospitality Experience Required

Certificates, Licenses and Registrations

• ServSafe Manager Certification Preferred

Knowledge and Skills

Customer Service: Welcome and acknowledge each and every guest in person and over the phone with a smile, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs and requests for service and assistance. Meets and exceeds guest expectations.

Business Acumen: Understands business implications of decisions. Displays orientation to profitability and aligns work with strategic goals. Develops and implements cost saving measures, conserves organizational resources and works within approved budget.

Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.

Interpersonal Skills: Focuses on solving conflict, not blaming. Listens to others without interrupting. Keeps emotions under control. Remains open to ideas and tries new things.

Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and vendors. Listens carefully and gets clarification if necessary. Able to read and interpret written information. Writes clearly and edits work for proper spelling and grammar.

Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to team views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.

Ethics: Treats fellow employees with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. 

Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Equal Opportunity Employer