**Your web browser (Chrome 88) is out of date.** **Front Desk Agent - Even Hotel Alpharetta Avalon Area**

**Hotel Brand:** Even Hotels

**Location:** United States, Georgia, Alpharetta

**Hotel:** EVEN - Alpharetta (ATLEV)

**Job number:** R190660

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At EVEN Hotels we provide a thoughtful lifestyle offering for travellers seeking more options to stay healthier and balanced away from home.

Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. As a member of the EVEN Hotels team, youll bring your passion for wellness, encouraging others and building connections with every interaction.

****Your day to day****

The Keep Active Host provides top notch customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the EVEN Hotels brand to life. The Keep Active Host delivers core guest services (EVEN Hotels signature greeting with hand towel and water, registration/check-in/out luggage assistance, guest services and support, familiarization with hotel facilities) and supports wellness by engaging guests.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home in any location.

****What we need from you****

* Responds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction.

* Demonstrates Brandheartedness by putting the brand at the center of all activities.

* Remains current on brand, wellness, nutrition and industry information required to deliver the EVEN Hotels programs and services.

* Seeks and uses guest feedback to build relationships with guests, and drives continuous improvement in guest satisfaction.

* Ensures that special needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled.

**RESPONSIBLE BUSINESS:**

Maintains Green Engage initiatives in assigned work area.

* Knows procedures to handle emergency/crisis.

****What we offer****

Well reward all your hard work with a great salary and benefits including a uniform, great room discount and superb training.

Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.