Hunton Services is looking to hire a conscientious Operation Support to join our Operations team. Come work for an Industry Leader located in zip code: 77087. Ideal candidate will need to have the ability to "think outside the box" but also carry out instructions furnished in written, verbal, or diagram form as well as follow company/departmental policies. The Operations Support must also be able to effectively communicate with all levels of management.

Responsibilities:

Training and Development

• Educate new hires on topics to meet requirements needed to work in our software
• Educate new employees on topics they will likely encounter in the near future which enables them to plan in advance.
• Ongoing assistance to guarantee every member is competent with processes.
• Identify 30-60-90-day challenges and realignment or retraining if needed in areas.
• Coordinate with ASMs when they have a new hire (Resource Coordinator or Resource Coordinator Assistant) for start dates.
• Succession plan for incoming New Hire(s)

Training Path

• Work with ASM and RC to develop this if a New RCA is beginning.
• If a New RC is beginning, work with ASM to understand and develop what is needed for their business and general duties.
• Meet and Greet coordinated for New Hire with HS Office Staff which includes a brief introduction to each person and the purpose of their Team and/or department.
• Assign training to appropriate persons and gather feedback as needed.
• Set up follow up meeting to assess performance and determine if further training is necessary prior to testing for Live access in WennSoft.

New ASMs

• Ensure all programs needed are assigned to the ASM and are set to the appropriate access.
• Deliver ASM Kickstart Packet
• Set proper permissions to ASM for platforms.
• Assist with helping them understand what tools are needed to use in the business
• Meet with ASMs as needed to teach how to use programs
• Assist in developing an understanding the process in which dispatch and invoicing flow
• Set up WennSoft Dashboard
• Inspire best practices
• Coordinate and collaborate with external Training and Development
• Give direction to create short training videos.
• Provide direction when it is evident one is having difficulties in their role.
• Create a strategy to help work though the struggles and if needed report back to the persons manager.
• Understand individual learning styles and how to best assist them with information presented to them.

Data Analyst

• Maintain data governance throughout various programs, PBI, CRM, XOi, TEAMs.
• Data governance is the set of policies, roles, processes, and tools that ensure data quality throughout its lifecycle and proper usage across and organization.
• Attend Business reviews and provide valuable and direct feedback to the team
• Assist with data in WS during the meetings as well as other reports proactively to and be able to actively speak to them during meetings.
• Review large amounts of data and information regarding Commercial and Industrial Service to identify issues and performance issues. Use real time data which is different from other forms of data analytics that typically use historical data.
• Develop strategies to streamline processes such as software development, quality assurance, customer service, or financial planning.
• Attend AR meetings - Note actions needed and recognize inefficient processes
• Advise appropriate persons of action and suggest process improvements.
• Compile information for Monthly ASM meetings such as observations and action items complete or progress from prior meeting, feedback from other team members and/or departments.
• Compile information for RC/RCA meetings Quarterly such as observations from the prior meeting, obtain feedback from Resource Coordinators and ASMs to provide and discuss during meetings.

CRM

• Work with CRM Consultant, to make improvements as needed in CRM.
• Beginner level understanding Power Automate functions to understand what it takes to make changes or corrections in areas.
• Work with Team when issues arise.
• Suggest view settings needed to allow visibility for reporting.
• Create procedures when changes are made.
• Collaborate with various individuals, depending on the need, for testing purposes once any changes or updates are made.

XOi

• Understand its functionality and seek to make improvements as it is used
• Work with XOi Team to find ways to tailor XOi to our business.
• Obtain Admin rights and back up primary XOi developer.
• Assist Technicians and in office personnel when needed.

WennSoft

• Continued upkeep and understanding of the background processes
• Assist in any errors or failures in system; gather information needed and deliver to the Business Systems Developer.
• Address other issues with WennSoft as needed with IT
• Address MobileTech issues to assist Business Systems Developer by narrowing down issue
• Understand what needs IT attention vs Business Developer
• Request changes to certain areas for improvement

Education and/or Experience Required:

• High School diploma, college degree preferred
• 3-5 years of related experience
• Working knowledge of Microsoft Office products