Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world.

There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay.

Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team : We offer :

We offer :

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious family meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

www.theinnatlittlewashington.com

SUMMARY : This

This

position reports to the Director of Hotel Operations. The Reservations

Manager is responsible for the successful operation of the Inn’s Reservations

department including the hiring, training, scheduling and management of

reservations agents, and ensuring maximum possible revenue. Key to the role is

ensuring that all Reservations-Guest interactions meet or exceed Forbes 5-Star

and AAA 5-Diamond standards.

ESSENTIAL FUNCTIONS

Oversee daily operations of Reservations

Department, including assigning and monitoring tasks.

Ensure that Reservations Team is

delivering guest service in accordance with Forbes 5-Star, Triple A 5-Diamond,

and Michelin 3-Star standards.

Hire and train new Reservations

Agents.

Manage departmental scheduling,

supply ordering, and labor costs.

Take overflow calls when

necessary.

Initiate policies to improve

collaboration between the Reservations team and key departments within the

property to the enable the Inn to deliver exceptional guest experiences.

Work closely with the Sales and

E-Commerce team to create eNewsletters, hotel packages, and other marketing

venues.

Update and manage inventory

restrictions and allotments for all venues.

Regularly review website content

for accuracy and contribute to content as needed.

Collaborate with the DOSM and

Special Events Director to implement an online event calendar on the Inn’s

website.

Assist in the implementation and

ongoing management of the Inn’s new dining room reservation software.

Create and distribute Daily

Report.

Implement professional growth

guidelines for Reservations Agents.

Ensure all Reservations team

members are adequately uniformed and meeting the Inn’s grooming standards.

Explore and expand options for

local activities to provide guests of the Inn with leisure activity options.

• Assist with Inn staff functions.
• Ensuring the office space is kept

neat, orderly, dusted and regularly vacuumed by the Reservations team.

Attend meetings as invited by

DOSM, Director of Hotel Operations, Director of Finance, and General Manager.

Consistently serve as an

ambassador to The Inn at Little Washington in all interactions.

QUALIFICATIONS

Required

Must possess excellent

analytical, communication, organizational, and time management skills, and must

have the ability to prioritize work.

Bachelor's degree, preferably in

Hotel Management or Business Management.

A minimum of 2 years experience

in a management or supervisory position.

A minimum of 2 years experience

in guest service, preferably in a luxury property.

Computer proficiency, preferably

in Excel, Microsoft Word, Google

Excellent spoken and written

English.

Demonstrated track record of

strong attention to detail and excellent communication skills

Desirable

Ability to communicate in a

language other than English, preferable Spanish, or French.

SKILLS

Required

Strong interpersonal and

communications skills, both verbal and written and the ability to work well

with co-workers and the public.

Ability to present clear, concise

and meaningful information to Owner, Guests, Executives, Managers and Team

Members.

Ability to coach and mentor

assistant Managers and line staff.

Ability to analyze, interpret and

understand financial data.

Ability to solve practical and

complex problems.

Ability to compute mathematical

calculations.

Ability to use good judgment and

maintain discretion and diplomacy while performing job duties.

Ability to promote positive

relations with guests and staff.

Ability to remain calm, courteous

and helpful.

Ability to think clearly and

quickly.

Ability to prioritize, organize

and follow-up.

Ability to maintain

confidentiality of all guests and Inn information.

Ability to work cohesively with

other departments.

TRAVEL

REQUIRMENTS

Periodic need to use personal

vehicle to attend off-site meetings, visit suppliers / vendors, or research local

resorts and restaurants.

PHYSICAL

DEMANDS

Frequent or occasional need to

twisting, lifting, and climbing.

Have frequent need to perform

standing and walking activities.

Vision requirements : constant

need to view small print.

Hearing requirements : constant

need to speak on telephone and / or two-way radio, respond to general public and

converse with staff. Ability to hear fire alarms and emergency equipment.

The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws

Last updated : 2024-06-21