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Server Support - Magdalena

DESCRIPTION AND QUALIFICATIONS 

Reporting to the Director of Food & Beverage and Dining Room Manager, the Server Support ensures that service is at all times performed in a professional manner and to the style as specified by heads of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

General:

• Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met

• Undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role

• Responsible for clearing tables and resetting tables properly

• Correct handling and covering of food according to hygiene regulations and safety regulations

• Assist distribution of food in the dining room ensuring that each guest receives the correct item ordered and to their specific qualifications

• Stock work stations and complete all delegated side work

• Report for duty punctually and in full uniform according to appearance and grooming standards

Operational Acumen:

• Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage and Dining Room Manager

• Communicate with other restaurant staff and departments

• Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times

• Be fully conversant with all hotel products and services

• Maintain good communication between kitchen and restaurant and other departments on a daily basis re: specials, shortages and special dietary requirements

Supervision:

• Foster an environment where improvements to products, processes and service are welcomed and encouraged

• Work to develop team members according to their individual abilities and potential

• To assist the Director of Food & Beverage in keeping the morale of the team up through social and educational events

• Take responsibility for service in the area of the restaurant under responsibility during shift

• Ensure that the restaurant dining areas are maintained to a high standard of cleanliness

Customer Service:

• Establish and maintain good relationships with all guests and handle complaints, requests and enquiries

• Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance

• Be fully conversant with all Ivy Hotel products and services

• Ensure that all guest wishes are met so far as is reasonably possible

• Collate information and feedback while attending all staff briefings before each service

• Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager

Health and Safety:

• Contribute to the formulation and review of risk assessments for the Bar

• Take responsibility for monitoring and reporting any health and safety issues to the appropriate person

• Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected

• To be fully aware of the hotel’s fire and safety procedures and health and safety regulations

Stock and Inventory:

• Liaise with the other managers to ensure tight stock control and budgeted margins are achieved. 

PHYSICAL DEMANDS

• Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds

• May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas

• May be exposed to individuals under the influence of alcohol. Work is performed in a restaurant and kitchen environment

BENEFITS

• Paid Vacation and Holidays

• Medical and Dental Insurance

• Short and Long Term Disability Insurance

• Basic and Optional Life Insurance

• Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws. The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.