Job Description

Join a reputable company committed to providing exceptional customer service with a personal touch, located in Collegeville, Pennsylvania. We prioritize building genuine relationships with our customers and ensuring their satisfaction is our top priority. As a Customer Service Representative, you will be an integral part of our team, addressing customer inquiries, resolving issues, and providing support to ensure a positive experience.

If you thrive in a fast-paced environment, enjoy assisting others, and have a passion for delivering top-notch service, then this role is ideal for you. Join us in creating a welcoming and supportive atmosphere for both our customers and employees. Be part of a team that values teamwork, integrity, and excellence. The James Organization, Inc/Allstate is waiting for individuals who are eager to make a difference and contribute to our collective success.

Benefits

Paid Time Off (PTO)

Health Insurance

Life Insurance

Flexible Schedule

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Retirement Plan

Appreciation Lunches

Paid Holidays

Annual Performance Review

Paid Vacation

Responsibilities

Customer Interactions: Engage with customers in a professional and friendly manner to address their inquiries and resolve issues.

Problem Resolution: Assist customers in finding solutions to their problems, providing accurate information and guidance.

Documentation: Maintain accurate records of customer interactions and transactions for reference and follow-up.

Develop insurance quotes.

Process customer policy change requests.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Document each customer contact in eAgent.

Ask each customer for referrals and explain our referral program.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Return all phone messages promptly.

Requirements

Customer Focus: Strong dedication to providing exceptional customer service and creating lasting positive experiences.

Problem-Solving Abilities: Proven capacity to address customer issues efficiently and resolve conflicts with empathy and professionalism.

Detail-Oriented: Meticulous attention to detail when documenting customer interactions and ensuring accuracy in all customer-related tasks.

Adaptability: Ability to work in a fast-paced environment, multitask effectively, and adapt to changing priorities and procedures.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

A Property & Casualty insurance license is required.

Computer Proficiency: Familiarity with basic computer applications and the ability to navigate software programs to fulfill customer service tasks.