20 Customer Service Representative Jobs in Willoughby, OH
The Jonus Group, LLC is Hiring a Customer Service Representative Near Willoughby, OH
Benefits
- Competitive salary: $40-45K
- Comprehensive benefits package
- Professional development opportunities and training.
- Supportive and inclusive work environment.
- High school diploma or equivalent
- P&C License
- Basic knowledge of insurance policies and procedures.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- Handle incoming calls, emails, and messages from policyholders and potential customers.
- Address customer inquiries, provide information about insurance products, coverage options, and policy details.
- Assist customers with policy changes, including adding or removing coverage, updating personal information, and adjusting deductibles.
- Guide customers through the claims process, including filing new claims, providing claim status updates, and assisting with necessary documentation.
- Collaborate with the claims department to ensure timely and accurate claims resolution.
- Educate customers about the terms and conditions of their insurance policies.
- Help customers understand coverage limits, deductibles, and any exclusions within their policies.
- Listen to customers' concerns, complaints, and feedback, and work to find satisfactory resolutions.
- Investigate and resolve any discrepancies or issues related to policy coverage, premiums, or billing.
- Provide quotes for new insurance policies based on customer needs and coverage requirements.
- Assist customers with policy renewals, explaining changes in coverage, premiums, and any new terms.
- Maintain accurate and up-to-date customer records, ensuring all interactions are properly documented.
- Enter relevant information into the customer database or insurance management system.
- Stay updated on industry regulations, company policies, and insurance guidelines.
- Ensure that all customer interactions and processes adhere to legal and ethical standards.
- Identify opportunities to promote additional insurance products or coverage enhancements that align with customers' needs.
- Effectively communicate the benefits of these products to customers.
- Participate in training sessions and workshops to enhance product knowledge and customer service skills.
- Stay informed about changes in insurance laws, regulations, and market trends.
Job Summary
Full Time
Business Services
$38k-48k (estimate)
08/25/2024
09/21/2024
jonusgroup.com
Wayne, PA
100 - 200
Business Services
Related Companies
The job skills required for Customer Service Representative include Customer Service, Communicates Effectively, Computer Systems, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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