Benefits Overview
A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best!
Remarkable Benefits Offered by CoBank

• Careers with a purpose. Stand for something!
• Time-Off Packages, boasting over 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education up to $10,000 per year
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of diversity and inclusion
• Recognize a fellow associate through our GEM awards

Job Description
Serves as the primary point of contact for the onboarding of technical products and complex set ups for new Cash Management services, from the close of sale through onboarding and training of new Cash Management Customers and Farm Credit Associations. Functions as the customer's advocate, escalating issues and pursuing solutions among bank resources. This includes frequent communication to internal stakeholders, advising them of progress, obstacles, or concerns and working to affect positive resolution to meet or exceed the customer's expectations. Responsible for training new team members and for tasks that improve team member's ongoing product knowledge development. Enhance product specific processes, resolve complex obstacles to implementation, and assist Implementation Specialists with the best implementation configuration for their customer's needs. Supports business goals and revenue generation through the successful delivery of cash management products and high customer satisfaction ratings. Contributes to our ability to win new business and serve as an Implementation SME for Product Management, Cash Management Sales, and Operations. This includes in depth involvement with Product Management/Operations with solutions of new products, system enhancements and process development.
Essential Functions
1. Drives onboarding process to meet and exceed aggressive service level goals by understanding the robust requirements and helping to define clear project direction/scope, along with contracts, and product documentation needs
2. Leads implementation activities on newly developed product set-ups identifying and resolving process questions, requirements, and deliverables.
3. Primary lead and/or partners with Implementation Specialists for onboarding activities for technical products and complex implementations, including ACA or large customer acquisitions, restructures, SAG/Bankruptcy, and rarely used products in a customer focused, efficient, and deliberate manner. Drives project to completion. May also have own assign portfolio. (able to work all levels of customer requests)
4. Devises solutions based on limited information and adapts existing approaches to resolve issues. Uses evaluation, experience, and interpretation to select right course of action, and makes implementation and project recommendations based on the findings.
5. Creates and maintains job aids for implementation specialists and contributes to sales association roles.
6. Maintains implementation pipeline reporting, including customer deal management (CDM) entries and updates, and other management reporting.
7. Prepares, processes and provides contract and document review to customer.
8. Serves as a resource to sales partners, providing support with sales and implementation processes through meetings, prospect calls and other methods of communication.
9. Provide customers with in-depth and focused training of cash management products and use of systems.
10. Provides training and knowledge sharing with implementation specialists and sales associates.
11. Conducts secondary reviews of peer work to reduce risk, and ensures proper authority granted and set-up accuracy.
12. Actively ensures compliance with all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures
13. Represent division on projects where implementation and sales associates would be impacted with the development of new and enhanced product solutions/systems. In depth involvement in new feature and product pilots, UAT, and including the development and delivery of training and process materials.
14. Assumes an active role in process improvement discussions, providing input and participating in onboarding and cash management product development and enhancement efforts.
15. Serves as "Mission Critical Personnel" for business continuity and reduced staffing scenarios.
16. Leads and/or participates in projects outside of customer onboarding activities.
17. Maintains flexibility to cover work volume and support staffing needs.
Education

• Bachelor's Degree required

Work Experience

• 3-5 years experience, preferably in cash management or farm credit services required
• In-depth knowledge and understanding of both core and technical Cash Management products and how they work within the Farm Credit banking system. required
• Demonstrated ability to manage multiple tasks/projects of increased complexity and deadlines simultaneously, set priorities for the project and engage and lead project participants. required
• Strong problem solving and critical thinking skills, with the ability to assess a situation, seek multiple perspectives, gather required information, and formulate a solution. required

Physical Exertion Details
Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Travel Requirement Details
Occasional Travel occurs infrequently (typically, once a month or less).
About CoBank
The typical base pay range for this role is between $83,407 - $105,239. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
The listed salary, other compensation and benefits information is accurate as of the date of this posting. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.
CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.
REASONABLE ACCOMMODATION
We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
CoBank is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.