From locally owned dairy farms to the tables of our customers, you can be part of the story behind The Creamery and the cheese loved by families across the United States. However, our brand isn't just a product on a shelf. As team members we are dedicated to connecting with customers and creating an unforgettable experience at The Creamery. From greeting customers and helping them find the perfect product to keeping the store clean or serving a meal at the Creamery Kitchen, our team members are just as much part of our brand as are our products. Therefore, we are looking for dedicated team members who are passionate about food, desire to be part of a brand, and are willing to engage with customers to create that memorable experience, bringing them back for more. Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values. We are looking for dedicated team members to join The Creamery team who have a commitment to quality in everything they do. General Purpose:Lead and support retail employees specifically shift leads, in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an exceptional shopping experience. Provide support to retail operations manager through improved retail operations and processes in retail and in ice cream as well as training and development of shift leads to create an environment of cooperation and teamwork to deliver an outstanding customer experience that aligns with brand guidelines. Job Duties and Responsibilities:Function as the go to resource for shift leads while on duty especially when the retail operations manager is absentProvide feedback to retail operations manager on how to improve store operations including new processes to increase efficiencyCreate and manage a list of official shift lead duties, responsibilities and expectations to keep the store running smoothly including a daily checklist for both retail and ice cream.Plan and hold regular bi-weekly (or as needed) shift lead meetingsHelp and motivate shift leads to productively deal with issues that may arise in the store and with other employees Create and foster an environment of cooperation and teamwork among coworkersCreate an environment of adherence to uniform policy standards, attendance, and cell phone usage during shiftsEnsure the store continually meets brand guidelines and provides customers with a consistent and pleasing experience including product availability on store shelvesProactively review and monitor the customer experience and address any areas of concerns (e.g., wait times, cleanliness/store appearance, service, merchandise availability, signage)Engage with customers and assist with questions, concerns, or complaints in a professional and positive way; ensure all issues are resolved in a timely mannerHelp direct retail line, ice cream line or kitchen line when needed during demanding service periods to ensure store is operating as efficiently as possibleMotivate the team during demanding service periodsProvide recognition and constructive feedback to shift leads and retail associates as appropriateTrain and develop new shift leads; provide coaching for ongoing improvementIdentify and foster talent to grow retail associates into future shift leadsHandle or escalate any customer or employee-related issues; document as appropriate for the retail operations manager to reviewAct as a role model in representing the company, the team, and themselvesPerform any of the duties of the day porter, retail store associate and shift leadThe requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.