Hybrid - Chicago, IL 3x/week

Job Details:

The UX team is looking for a talented and pro-active UX Program manager, to lead the team through project scoping and road-mapping activities, to plan work with stakeholders and product teams, to report up and out status of delivery. As a UX Program Manager you will combine expert program management skills with a passion for user experience to help the team improve the design and delivery of products.

Responsibilities

Work with product owners and project managers across the enterprise to estimate resourcing needs at the project inception/planning stages.

Drive product delivery through status and progress reporting, driving resolution of risks and issues, etc as they come up for the UX team embedded in product teams

Coordinate with Product Teams for code integration between UIs across teams.

Support UX and UI dev resources embedded in Product Teams as their point person to resolve time allocation/delivery issues.

Champion UX strategy and capabilities across the organization, partner with UX strategy and research team.

Partner with ePMO office to ensure a user-centered design practice is followed, from project intake process and beyond.

Lead and collaborate with UX team leadership in key project decision-making and orchestrate successful delivery for multiple UX-related projects simultaneously.

Conduct discovery on programs being reviewed - interview or survey program teams to assess key issues, e.g. business alignment, project planning, program governance, technology dimensions, etc

Qualifications & Experience

Experience needed as follows:

User-facing web/SaaS product experience

Experience in product delivery, stages involved and possible risks to delivery

Experience with UX process, strategy and deliverables

Experience working with agile teams using scrum framework

Experience in leadership and driving transformational efforts across large-scale organizations