The Organization

The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are “client-centric.”

Job Purpose

The Client Services Assistant supports the efficient operation of client services, ensuring effective coordination between various departments and stakeholders. This position assists in maintaining high-quality customer service standards, streamlining client intake processes, and fostering positive relationships with clients and partners.

Responsibilities

• Assist with daily intake operations, including managing phone inquiries, voicemail systems, and client check-in procedures.
• Provide administrative support to Client Services Coordinators and Managers to ensure efficient workflow.
• Help maintain accurate records of client interactions and ensure compliance with organizational protocols.
• Schedule, reschedule, and cancel client appointments, considering staff availability and client preferences.
• Support regular audits of client demographic data to maintain accuracy and completeness.
• Assist in preparing reports on client statistics and appointment trends for analysis and decision-making.
• Act as a liaison between different departments to address client needs effectively.
• Assist clients in accessing additional services or resources as needed and provide guidance on available options.
• Identify opportunities for process improvement and support team members in implementing solutions.
• Perform any other job duties as assigned.
• Attend six mandatory 'Pop Up & Give' events per year.

Qualifications

• Demonstrate values consistent with the stated mission and culture of The Just One Project.
• 1 year of experience in a client services or administrative role, preferably in a social services or nonprofit organization.
• Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment.
• Problem-solving skills and the ability to resolve conflicts with tact and diplomacy.
• Commitment to upholding ethical standards and maintaining client confidentiality.
• Flexibility to adapt to changing priorities and work collaboratively with diverse teams.
• Must possess valid unrestricted driver’s license and reliable transportation.
• Must be able to pass a criminal background check.

DON’T MEET EVERY SINGLE REQUIREMENT?

Not sure you meet all qualifications? Let us decide!

Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do. We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Las Vegas, NV 89108 (Required)

Work Location: In person