Role Summary

Reporting to the Location Manager or Territory Manager, the Customer Service Representative shall manage customer queries and complaints.

You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

The person in this role maintains positive relationships with customers by providing excellent customer service. Exciting work you will do : The essential duties and responsibilities of the Customer Service Representative position will consist of, but are not limited to, the following :

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolving customer complaints
• Acquire basic product knowledge to assist customers and vendors
• Participate in sales and product training sessions
• Process orders and quotes in a business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues, as necessary
• Perform other duties and projects as assigned

Competencies you possess :

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Problem Solving
• Teamwork and collaboration

What you’ll need :

• Work Experience : Entry Level
• Education : High school diploma or GED
• Computer Skills : Proficiency in Microsoft Office
• Organization Skills : Excellent work ethic, good verbal, and written communication skill
• Cross-functional skills : Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
• Communication Skills : Ability to communicate well with all levels of the organization; provide excellent internal and external customer service

Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Ability to see, talk and hear
• Ability to sit for 8 hours a day
• Physical Environment : Normal office environment
• Travel : Occasional travel to branches or to business-related functions such as training or seminars

Qualifications we prefer but don’t require :

• Work Experience : Previous customer service, preferably with a related product line; experience interfacing or supporting a direct sales force

Last updated : 2024-07-02