PRIMARY OBJECTIVE OF POSITION:

To assist in the effective management and direction of F&B operations in reference to quality service, supervision of employees, monitor quality and consistency of food production, cost control, and inventory.

RESPONSIBILITIES AND JOB DUTIES:

· Assisting in Managing Day-to-Day Operations of the Lobby Lounge and Private Kitchen as primary focus.

· Ability to oversee additional department based on business and coverage needs.

· Assists in the ordering of F&B supplies, cleaning supplies and uniforms.

· Supervises daily F&B shift operation and ensures compliance with all F&B policies, brand standards and standard operating procedures.

· Supports and supervises an effective monthly self-inspection program.

· Operates all department equipment as necessary and reports any malfunctions.

· Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.

· Weekly forecasting and scheduling based on business needs.

· Driving covers and revenue

· Communicating with Sales and Conference Service to ensure proper closures and special events.

· Update WIGs and KPI’s on a monthly basis to monitor progress of goals.

· Develops specific goals and plans to prioritize, organize, and accomplish your work.

· Communicates areas that need attention to staff and follows up to ensure understanding.

· Coordinates cleaning program in all F&B areas (follows all Health Department and Steritech guidelines), identifying trends and making recommendation for improvements.

· Stays readily available/ approachable for all team members and guests.

· Demonstrates knowledge of the brand specific service culture.

· Provides services that are above and beyond for customer satisfaction and retention.

· Serves as a role model to demonstrate appropriate behaviors.

· Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

· Takes proactive approaches when dealing with guest concerns.

· Sets a positive example for guest relations.

· Reviews online surveys and guest satisfaction results with employees on a regular basis.

· Responds in a timely manner to customer service department request.

PHYSICAL DEMANDS:

· Physical activities include walking, talking, seeing, hearing, standing, bending, stooping, squatting, reaching, stretching, fingering, feeling, grasping, holding, touching, lifting, crouching. Ability to stand and walk for long periods of time in fast paced environment. Considerable noise and interruptions throughout work day.

· Ability to lift and carry objects weighing up to 25 pounds.

SPECIAL SKILLS REQUIRED:

· Strong knowledge of Food & Beverage operations and preparation techniques.

· Knowledge of Beverage operations and wines.

· Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.

· Ability to work entire shift standing and moving about in restaurants and kitchen area.

· Ability to read, write, and communicate effectively in English language, to understand internal documents, reports, and to interact effectively with guests and employees.

· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

EDUCATION REQUIRED:

High School diploma required. Degree in Hotel and Restaurant Management preferred.

EXPERIENCE REQUIRED:

One to three years experience as a manager or assistant manager of restaurant operations.

LICENSES OR CERTIFICATES:

CPR Certification and/or First Aid Training preferred.

Food Handler’s Certification required.

This job description in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

Since we first opened our doors in London in 1865, The Langham has been at the forefront of innovative luxury, with the finest European design and exceptional service.

Today, experience The Langham’s legendary hospitality for yourself at any of our luxurious properties across the globe. To learn more visit our home page at: langhamhotels.com

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.

EOE

Job Types: Full-time, Contract

Pay: $63,000.00 - $66,560.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant
• Fast casual restaurant
• Fine dining restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Relocate:

• Pasadena, CA 91106: Relocate before starting work (Required)

Work Location: In person