You haven't searched anything yet.
PRIMARY OBJECTIVE OF POSITION:
Displays a professional demeanor to all arriving, departing and in-house guests/clients. Registers guests in/out of the hotel while promoting hotel amenities, services and upsells. Provide maximum levels of guest service while resolving guest concerns. Meets Langham Chicago Forbes service standards
RESPONSIBILITIES AND JOB DUTIES:
Provide safety deposit boxes for guests by escorting them to the vault pulling the box from the vault and carrying it to the guest
Complete the registration process by inputting and retrieving information with routine difficulty from a computer system; confirm pertinent information including number of guests and room rate. Promote Langham marketing programs. Make appropriate selection of rooms based on guest needs and code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons as appropriate
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest-rooms and house accounts using computer system
Promptly answer the telephone and input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate and compromise, which may include authorizing revenue allowances
Remain calm and alert, especially during emergency and/or heavy hotel activity
Field guest complaints, conduct through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning. Plan and implement detailed defect resolution steps by using experienced judgment and discretion
Use the Brilliant guest recognition program to record guest preferences and exceed guest expectations
File registration cards in room number order and complete all Guest Reception work according to SOP’s in place
EXPERIENCE REQUIRED:
High School graduate or equivalent preferred. College degree preferred with emphasis on Hospitality and Tourism
3 years of previous full service guest relations experience required
Foreign languages preferred
CPR Certification and/or First Aid Training preferred
Luxury hotel experience preferred
Knowledge of Microsoft Works preferred
Knowledge of Opera preferred
EOE, Including Disability/Veterans
Full Time
$29k-39k (estimate)
03/12/2024
07/04/2024
langhamhotel.com
Boston, MA
<25
The job skills required for Guest Service Agent - Full Time include Guest Service, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent - Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent - Full Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent - Full Time positions, which can be used as a reference in future career path planning. As a Guest Service Agent - Full Time, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent - Full Time. You can explore the career advancement for a Guest Service Agent - Full Time below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.