LaSalle Network has partnered with a leading manufacturer of medical devices in their search for a Sales Support / Office Manager .

As the Sales Support / Office Manager , you'll be pivotal in providing vital support to our client’s sales team, sales operations and customers, facilitating activities that drive business growth and enhance revenue.

We seek a highly organized, collaborative individual with a proven track record of navigating across departments to swiftly address internal requests and external inquiries while maintaining a focus on customer satisfaction and revenue generation.

Sales Support / Office Manager Responsibilities :

• Ensure exceptional customer experiences, fostering satisfaction and loyalty
• Serve as a bridge between customers and internal departments, ensuring seamless communication
• Interact professionally with customers through written and verbal channels
• Deliver impactful messaging concisely and professionally
• Work closely with the sales operations team on pricing, contracting, RFP response and product management
• Balance multiple demands and prioritize tasks aligned with business objectives
• Adapt swiftly to evolving business needs and company growth
• Forge strong internal relationships across various teams to meet customer needs efficiently
• Facilitate bi-directional communication across departments
• Identify and propose process enhancements to elevate internal operations and customer interactions
• Proactively address customer issues and provide troubleshooting assistance
• Interpret data to formulate strategies for achieving goals
• Utilize data insights to enhance customer engagement and improve their experience

Sales Support / Office Manager Requirements :

• Associate’s degree required; Bachelor’s degree preferred, relevant experience a plus
• Proven success in B2B sales support or customer service; healthcare experience desirable
• Strong communication, strategic thinking, analytical and interpersonal skills
• Proficiency in ERP and CRM systems
• Demonstrated ability to collaborate across departments
• Up to 10% travel required
• Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook)
• In-depth understanding of sales principles and customer service practices
• This is an onsite position requiring presence in our client’s home office in Niles, IL

If you're a results-oriented sales support professional passionate about delivering optimal customer experiences, we invite you to apply for this exciting opportunity.