Job Overview

Responsibilities And Duties

• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. Provide staffing, training, counseling, and performance reviews for housekeeping department.

• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

• Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.

• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.

• Ensure proper usage of chemicals and cleaning supplies by monitoring usage providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel Hazcom program.

• Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

• Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of rehab projects.

• Supervise the operation of linen, uniform, supply and storage rooms.

• Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.

• Document needs of the department to furnish management with budget requests.

• Manage, monitor and make adjustments in order to comply with energy conservation program management.

• Monitor issuance of keys and maintain inventory.

• Performs other related duties as assigned.

Specific Job Knowledge And Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

• Knowledge of hotel corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.

• Basic mathematical skills to prepare moderately complex calculations for financial reporting.

• Supervisory skills to manage entire housekeeping operation.

• Ability to deal effectively with employees, vendors, contractors.

• Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.

• Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.

• Ability to access and accurately input information using a moderately complex computer system.

Other Expectations

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.

• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

• Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.

• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Source: Hospitality Online