Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:

$16 hourly

Responsibilities:

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications:

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school diploma, GED, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Working knowledge of Microsoft Office and reservation management systems

About Company

The Lismore Hotel Eau Claire - a DoubleTree by Hilton Hotel. A newly rebuilt hotel in the heart of downtown, this hotel and convention center has been reimagined to match Eau Claire’s vibrant Farmers Market neighborhood. Walk to the Children’s Museum, State Theatre, Phoenix Park, and a dozen restaurants and breweries. UW-Eau Claire is 1 mile away and the Mayo Clinic is a half-mile away.