The Little Nell is Hiring a Night Auditor- The Little Nell - Housing Available Near Aspen, CO
Company DescriptionOwned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. Job DescriptionSummary The Night Auditor will perform daily audit functions according to the daily audit checklist and complete tasks in a timely manner. The Night Auditor will act as Front Desk, Concierge and PBX during the overnight hours. Shifts will be 11pm-7am. Job Posting Deadline Applications for this position will be accepted until May 31, 2024. Essential Job Functions
Act as Front Desk Receptionist, Concierge and PBX Operator during this shift
Assist with guest requests and any guest concerns or issues
Run Night Audit Daily Processing to roll hotel date
Notate and follow up on Wake Up Calls from the wake up call sheet
Roll all Expected Arrivals and No shows to next day
Post overnight parking charges
Perform check in and check out duties
Wash and polish champagne glasses from the champagne welcome program.
Compile and distribute House Reports, including arrivals, departure and in-house report
Sort and file daily receipts for all restaurant outlets
Act responsibly and in accordance with policies and procedures in the event of an emergency
Make management aware of guest’s comments and complaints
Report to work on time, and in a neatly groomed and acceptable manner as outlined in the employee handbook
Comply with all policies and procedures for the Front Desk department, The Little Nell, and Aspen One
Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed
Qualifications
Knowledge of Hotel Front Desk Responsibilities
Desire to work nights
Be a self-starter and be able to work without supervision
Excellent customer service experience
Additional InformationSupervision Given and Received Given: This position has no supervisory responsibilities. Received: Works under direct supervision of the Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available. Work Environment and Physical Demands
Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job BenefitsThis position is categorized as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer. For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here