General Manager for Hostel Operations

Job Description – The General Manager is responsible for over-seeing all aspects of day-to-day hostel operations including guest services, maintenance, housekeeping, and food and beverage operations.

Additionally, the General Manager will have responsibility for fiscal operation of the hotel including budgeting/financial planning, sales and booking strategies, pricing and yield management. The General

Manager oversees all human resources operations including hiring, training, scheduling, payroll, and performance reviews. All staff, including reception, housekeeping, food and beverage as well as two assistant managers for reception and bar/café operations report directly to the General Manager. The

General Manager will report directly to the owners of the hotel.

About The Local NY – Opened in 2014, The Local NY is an upscale hostel that operates with the following core principles –affordability, cleanliness, accessibility, safety and security, excellent customer service, and creative and contextual design. The Local sleeps 146 guests in 37 guest rooms. Most rooms are 4-bed shared dormitories with private bathrooms. The Local has generous common space including a café, bar, event space and rooftop deck. The café/bar operates as a coffee shop by morning and a full bar in the afternoon/evening. The Local is a closely-held, locally-owned business. You’ll work directly with the owners who are engaged in the business and who will provide support and straight-forward guidance. Unlike a job at a larger corporation with multiple mid level mangers, at The Local you’ll correspond directly with the owners.

Job Functions (including but not limited to):

Human Resources

• Recruit, interview, train, and manage staff of receptionists, housekeepers, baristas and bartenders

• Coordinate scheduling, payroll, and performance reviews

• Ensure team member satisfaction and development

Guest Services

• Ensure complete satisfaction of all guests by providing the tools required by reception to provide excellent service, monitoring and maintaining standards of customer service and resolving all complaints

• Respond to guest reviews online and maintain satisfaction scores as determined by the management company

Sales/Booking Strategies

• Coordinate all marketing and public relations efforts, including for the bar and cafe

• Maintain and oversee relationship with booking sites, channel managers, etc

• Coordinate group sales strategy

• Maximize room revenue through yield management and pricing strategies

Fiscal Operations

• Complete weekly and monthly reporting on sales, pricing, revenue etc.

• Review daily cash and credit card transactions

• Develop annual and monthly expense budgets and revenue forecasts

• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

• Coordinate month-end reporting with accountants

• Pay and report weekly and monthly invoices and expenses

Bar/Café Operations

• Oversee ordering and inventory controls

• Plan and execute in-house programming for guests as well as public and private events

• Supervise food safety and cleanliness

• Oversee menu planning and pricing

• Set quality standards for food & drink preparation, presentation and service

Housekeeping

• Coordinate housekeeping scheduling and inventory

• Conduct daily room inspections to ensure cleanliness standards are being met

• Manage and motivate the housekeeping staff

Maintenance

• Coordinate day-to-day maintenance and repairs

• Coordinate ongoing maintenance and capital expenditures to ensure property upkeep

Procurement

• Supervise ordering and inventory of supplies, bar inventory, and ff&e

Healthy, Safety and Regulatory Compliance

• Implement and manage health and safety protocols at the hostel

• Ensure health and safety of all staff and guests

• Ensure compliance with state, local and national regulations regarding health and safety, labor practices, food safety and sanitation, ADA compliance drug and alcohol use, etc.

Requirements

• Bachelor’s degree preferred

• 3 years of hotel management experience with a proven track record of financial success preferred

• Must have effective oral and written communication skills

• Must have proven excellent customer relations and guest services skills

• Must have outstanding leadership skills required to motivate and develop a staff of 20 people

• Must be an independent, self-motivated individual skilled in prioritizing, multi-tasking and delegating

• Ability to work flexible schedule including weekends and holidays

• Foreign language skills preferred

• Must successfully pass FDNY’s F-07 Fire and Emergency Drill Conductor fitness exam and the NYC DOH’s Food Protection Course and Certification Exam within 60 days of hire

Compensation/Benefits

• Salary commensurate with experience

• Medical and dental plan

• 15 days paid vacation

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Holidays
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Long Island City, NY 11101: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Hotel management: 3 years (Preferred)
• Hospitality: 5 years (Preferred)

Work Location: In person