About the role: The Maker is seeking a Business Manager to join our team to support the retail business through relationship management, selling strategies, brand education, and motivation of sales staff. The Business Manager is responsible for executing business objectives, managing promotional programming, upholding brand image, overseeing E-Com fulfillment, and recruiting and developing talent. This role is a full-time position, with the work week being Tuesday through Saturday: 90% on site NYC location and 10% field and/or remote work. 

The ideal candidate has a passion for Fragrance and Beauty and has retail store experience. This role oversees day-to-day B&M sales, e-com fulfillment execution and DTC Omni client relations at our NYC Flagship Boutique in Chelsea. Must have strong communication, coaching, and execution skills and the ability to flex schedule based on business needs. 

Responsibilities: 

Business Execution 

• Responsible for executing the business strategies to achieve the Company’s sales objectives 
• Regularly monitor retail sales and hold teams accountable to meeting established retails sales objectives 
• Establish a cadence of in store time with leadership to ensure alignment to business objectives; sales plans, product launches, special events, private events, corporate gifting 
• Ensure ECom fulfillment excellence in execution and develop client strategy focused on nurturing client base 
• Travel to select retail stores to host selling events and brand immersion product trainings as needed. 
• Maintain a pulse on market dynamics and trends to capitalize on opportunities and ensure achievement of Company objectives 
• Plan, communicate, and execute all in-store events in partnership with internal and external stakeholders. 
• Lead consumer facing events at NYC Boutique 
• Responsible for managing a budget and adhering to respective Company policies and procedures (i.e., payroll, freelance, T&E, store supplies, etc.) 

CRM 

• Oversee Caring Concierge Program: Train internal teams to ensure seamless service delivery to clients. 
• Lead ECom CRM program (tastemaker seeding, etc…) to drive remote e-commerce sales. Develop a client strategy focused on attaining new clients and developing a loyal client base 
• Own customer review feedback loop to acknowledge and resolve issues promptly 
• Outline client service goals and KPIs and ensure these goals are achieved: service levels, productivity, client satisfaction, sales growth. 

Sales Development 

• Own Corporate Gifting Program 
• Model behavior with side-by-side coaching on service ritual, storytelling, selling strategies 
• Partner with retailer education leads to identify learning/development opportunities and to create and implement targeted development plans. 

Talent Development 

• Coach internal teams on The Caring Concierge mindset. 
• Hire and train key holder and ecom fulfillment teams 

Brand Image & Experience 

• Ensure that Brand Image is being upheld within respective territory by leveraging any and all available tools and proactively providing feedback/training to your field sales team 
• Responsible for ensuring all merchandising guidelines and VM elements are properly executed 
• Communicate timely and effectively any product, visual merchandising or image issues or concerns to Corporate to address any deficiencies 

Inventory Management 

• Perform monthly EOM Inventory for finance 
• Submit monthly orders to sales operations for DTC Omni fulfillment needs 

Direct Reports Sales Key Holder (1) ECom Fulfillment Key Holder (1) 

Internal Partners: Ecommerce, Marketing, Finance, Operations 

External Partners: Store Managers, Regional Managers, Store Directors, Department Managers, Education Leads 

Program proficiency and/or willingness to learn a new skill: Excel, Power Point